Destinee Thomas
Houston,TX
Summary
Seeking Customer Service Rep role with 5 years of experience. Proven track record in creating tailored customer experiences and boosting sales at Amazon. Skilled in active listening, suggestive selling, and maintaining high customer service standards from tenure at Walmart.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
07.2024 - Current
- Ensures accurate shipment processing by thorough scanning and confirmation of delivery details, contributing to customer satisfaction
- Performs meticulous verification of orders to maintain company standards and precision before dispatch
- Manages inbound and outbound calls to monitor storage and inventory status, supporting operational efficiency
EVS
Houston Methodist Hospital
08.2022 - 05.2024
- Managed a multi-line phone system and cataloged essential data to support facility inspections and ensure adherence to operational protocols
- Performed sterilization of operating rooms, ensuring compliance with stringent healthcare regulations and maintaining a safe environment for surgical procedures
- Facilitated effective communication across departments to optimize workflow and patient care services
Sales Associate
Walmart
05.2020 - 01.2022
- Enhanced customer satisfaction by offering personalized product guidance and information on active promotions
- Streamlined inventory management by placing weekly orders based on predictive sales analyses
- Maintained store aesthetic and cleanliness, ensuring a welcoming and orderly shopping experience
- Increased departmental sales by 15% and grew membership sign-ups by 5% per quarter with targeted customer engagement tactics
Education
High School Diploma -
Colony Park Academy
Missouri City, TX01.2016
Skills
- Customer Service
- Closing
- Data Entry
- Cashiering
- Merchandising
- Visual Merchandising
- Etiquette
- Phone Etiquette
- Training
- Inventory
- Customer Care
- Call Center
- Customer Support
Certification
Cna
Additional Information
5 years
Languages
Spanish
Elementary
Timeline
Customer Service Representative
Amazon
07.2024 - Current
EVS
Houston Methodist Hospital
08.2022 - 05.2024
Sales Associate
Walmart
05.2020 - 01.2022
High School Diploma -
Colony Park Academy