Za'Percia Gray
Raceland,LA
Summary
My name is Za'Percia Gray im 22 years old , a sterile processing technician student currently in my clinical rotations. I'm a compassionate healthcare professional with experience in phlebotomy and patient care. Skilled in specimen handling and safety protocols, committed to ensuring patient comfort and effective communication to alleviate concerns.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
Houma, LA
11.2023 - Current
- Delivered exceptional customer service, resolving inquiries and issues promptly.
- Streamlined processes for handling customer complaints, enhancing overall satisfaction rates.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Analyzed customer feedback to identify trends and recommend improvements in services offered.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Phlebotomist
Nola Mobile Lab Services
New Orleans, LA
01.2023 - 11.2023
- Collected blood samples from patients utilizing venipuncture and capillary techniques.
- Ensured compliance with safety protocols and infection control standards during all procedures.
- Processed specimens for laboratory analysis, maintaining accurate labeling and documentation.
- Educated patients on procedures, alleviating anxiety and ensuring understanding of the process.
Cashier/Night Shift Lead
Burger King
Raceland, LA
12.2019 - 01.2023
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to ensure a positive dining experience.
- Assisted team members during busy shifts to optimize service delivery and reduce wait times.
- Handled customer inquiries and resolved complaints effectively, enhancing overall satisfaction.
Education
Certificate of Technical Studies - Sterile Processing
Fletcher Technical Community College
Schriever, LA05-2026
High School Diploma -
Central Lafourche Highschool
Raceland, LA05-2022
No Degree - Phlebotomy
Impressive Healthcare Training LLC
New Orleans, LA01-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Patient care
- Specimen handling
- Venipuncture
- Order of draw
- Decontaminating surgical instruments
- High-level disinfection
- Decontamination procedures
- Sterilization procedures
- Patient safety monitoring
- Equipment testing
- Sterilization techniques
- Instrument sterilization
- Case cart assembly
- Ultrasonic cleaning
- Chemical handling
- Managing materials
- Equipment monitoring
- Supply management
- Preventive Maintenance
- Surgical instrument knowledge
- Communicable disease knowledge
- Instrumentation knowledge
Certification
Cpr certification
phlebotomy certification
Timeline
Customer Service Representative
Walmart
11.2023 - Current
Phlebotomist
Nola Mobile Lab Services
01.2023 - 11.2023
Cashier/Night Shift Lead
Burger King
12.2019 - 01.2023
Certificate of Technical Studies - Sterile Processing
Fletcher Technical Community College
High School Diploma -
Central Lafourche Highschool
No Degree - Phlebotomy
Impressive Healthcare Training LLC