Stephanie Thompson
North Charleston,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position as a Certified Medical Assistant that offers professional challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spirit Airlines Inc.
North Charleston, SC
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
PSE
USPS, United States Postal Service
North Charleston, SC
11.2022 - Current
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
Sterile Processing Technician
UPMC St. Margaret Hospital
Pittsburgh, PA
06.2022 - 11.2022
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
Sterile Processing Technician
Medical University Of South Carolina
Charleston, SC
06.2021 - 06.2022
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Improved quality assurance processes by implementing documentation procedures for all stages of the sterilization process.
- Facilitated seamless communication between departments, coordinating with clinical staff on equipment needs and availability.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Education
No Degree - Medical Assisting
Miller-Motte Technical College
North Charleston, SC04.2024
Certificate - Sterile Processing Technology
Trident Technical College
Charleston, SC02.2021
GED -
Trident Literacy Association
North Charleston, SC10.2020
Skills
- Instrument Sterilization
- Case cart assembly
- Infection Control
Certification
- SPT - Sterile Processing Technician
- Certified Medical Assistant
Timeline
Customer Service Representative
Spirit Airlines Inc.
11.2023 - Current
PSE
USPS, United States Postal Service
11.2022 - Current
Sterile Processing Technician
UPMC St. Margaret Hospital
06.2022 - 11.2022
Sterile Processing Technician
Medical University Of South Carolina
06.2021 - 06.2022
No Degree - Medical Assisting
Miller-Motte Technical College
Certificate - Sterile Processing Technology
Trident Technical College
GED -
Trident Literacy Association