Olha BEREZKA
Chicago,Illinois
Summary
Dedicated professional with experience at Crown Plaza Hotel, excelling in housekeeping and customer service. Proven ability to maintain high sanitation standards while collaborating effectively with teams. Recognized for creating tailored travel experiences as a Travel Agent at AMORE, enhancing client satisfaction through personalized service and attention to detail.
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Overview
7
7
years of professional experience
Work History
Housekeeper
Crown Plaza Hotel
05.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Travel Agent
AMORE
07.2018 - 01.2022
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
High School Diploma -
VPU
UKRAINE02-2010
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Vacuuming and sweeping
- Cleaning bathrooms
Languages
English
Limited Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Housekeeper
Crown Plaza Hotel
05.2023 - Current
Travel Agent
AMORE
07.2018 - 01.2022
High School Diploma -
VPU
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