Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olha Zhdenovska

BOILING SPRINGS,SC

Summary

Driven professional with a strong background in customer service and sales. Skilled in effective communication, time management, and understanding customer needs to ensure satisfaction. Proven ability to build relationships and deliver exceptional service. Ready to bring my expertise to a sales associate or merchandising role, focused on driving results and creating positive customer experiences.

Overview

13
13
years of professional experience

Work History

Self Employed

Fun Kidz Room
Staten Island, NY
12.2021 - 09.2024
  • Developed business plan and growth strategy.
  • Managed all aspects of operations, including delivery, setup, and maintenance of equipment.
  • Conducted marketing and attracted customers.
  • Handled inventory, ensuring quality and safety of trampolines.
  • Managed finances, including budgeting and accounting.
  • Ensured compliance with safety standards and legal requirements.
  • Provided excellent customer service and resolved issues independently.

Self Employed

Wow Bouquets
Staten Island, New York
03.2017 - 11.2021
  • Managed sales presentations to promote product and brand benefits.
  • Set pricing structures according to market analytics and emerging trends.
  • Reviewed feedback from customers about their experiences with the shop's products and services.
  • Uploaded photos, videos or images to online storefronts or other shopping websites.
  • Created, managed and automated orders and invoices using order management and invoicing software.
  • Delivered e-mail confirmation of completed transactions and shipment.
  • Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.

Postal Manager

Nova Poshta
01.2013 - 11.2016
  • Tracked inventory levels of supplies used in the shipping process such as labels, packaging materials.
  • Performed quality control checks on outgoing packages verifying proper labeling and postage applied.
  • Resolved customer complaints related to mail delivery services in a timely manner.
  • Investigated lost or delayed packages to determine cause of delay or misdelivery.
  • Collected payments for mail services or goods.
  • Resolved customer complaints quickly to promote improved service.

Retail Merchandise Associate

Motivi
01.2012 - 01.2013
  • Organized the store's backroom by item category.
  • Maintained an accurate record of daily sales transactions.
  • Received shipments of new inventory and placed items on shelves.
  • Created displays to promote merchandise, such as special sales or seasonal items.
  • Provided excellent customer service to ensure repeat business and referrals.

Education

Bachelor of Science - Sociology

Donetsk State University of Management
Ukraine
05-2012

Skills

  • Slicing and cutting precision
  • Strong communication skills
  • Excellent customer service
  • Listening and comprehension
  • Sales and upselling
  • Efficient time management

Languages

English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Polish
Limited

Timeline

Self Employed

Fun Kidz Room
12.2021 - 09.2024

Self Employed

Wow Bouquets
03.2017 - 11.2021

Postal Manager

Nova Poshta
01.2013 - 11.2016

Retail Merchandise Associate

Motivi
01.2012 - 01.2013

Bachelor of Science - Sociology

Donetsk State University of Management

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Olha Zhdenovska