Oliana Saole
Honolulu,HI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Security Officer
Hawaiiana Management Company
Honolulu, HAWAII
05.2026 - Current
- Conducted routine patrols to deter potential threats and ensure safety of property.
- Monitored premises to identify security violations and suspicious activities, enhancing overall safety.
- Respond to emergency situations using standard operating procedures.
- Documented incidents and prepared detailed reports for management review, facilitating informed decision-making.
- Maintained communication with team members through radios and other devices.
Customer Service Representative
First Hawaiian Bank
Honolulu, HI
11.2024 - 05.2026
- Resolved customer complaints through effective communication and problem-solving, enhancing customer loyalty.
- Assisted customers with account inquiries and transaction processes to ensure satisfaction and accuracy.
- Engaged customers in conversation to understand needs, address issues, and provide product information.
- Educated customers on various banking products and services to improve their financial decisions.
Customer Service Representative
CVScaremark
Honolulu, HAWAII
10.2021 - 05.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted members in accurately filling their drug prescriptions at the pharmacy.
- Verified member information to ensure compliance with HIPAA regulations.
- Outbound calls to pharmacy (local, specialty and mail order) to provide processing information to assist with correct billing process and or assist with any billing issues.
- Communicate regularly with senior team members and supervisors via chat, email or video conference for guidance, education and procedural support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- (Commercial plan, Medicare part D, Medicaid, PPO, HMO.)
Pharmacy Technician
Walgreens Boots Alliance
Chandler, Arizona
05.2018 - 05.2021
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Addressed and resolved customer complaints promptly while maintaining high standards of professionalism.
- Streamlined pharmacy operations by answering phone calls and directing queries to appropriate personnel.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Prepared prescription transfers to other pharmacies.
- Entered data for patient profiles, billing information, and prescription orders into pharmacy software system accurately.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Education
McKinley High School
Honolulu, HISkills
- De-escalation tactics
- Substance abuse knowledge
- Community resources knowledge
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, etc)
- Critical thinking
- Excellent interpersonal, written, and verbal communication skills
- Verbal and written communication
- Active listening
- Effectively relate to people of wide variety of backgrounds and cultures
- Handle difficult interactions with compassion and care with the confidence to work alone
- Exceptional communication
Timeline
Security Officer
Hawaiiana Management Company
05.2026 - Current
Customer Service Representative
First Hawaiian Bank
11.2024 - 05.2026
Customer Service Representative
CVScaremark
10.2021 - 05.2024
Pharmacy Technician
Walgreens Boots Alliance
05.2018 - 05.2021
McKinley High School