JetBlue Airways, JFK International Airport | 2021.10 - Current
Coordinate gate-area activity with passengers, crew, and airport staff to support smooth departures.
Assist travelers with baggage questions, claims, and basic service concerns at the counter and gate.
Deliver accurate travel information and respond to passenger questions with professionalism and patience.
Monitor boarding activity and direct passengers through the process to keep lines moving.
Verify travel documents and route customers to the correct service counters when needed.
Certified Nursing Assistant
10 Months
NYC Health and Hospitals | 2020.11 - 2021.09
Measured and recorded patient vital signs, including temperature and blood pressure, and reported changes to registered nurses.
• Conducted patient safety and wellness checks.
• Delivered meals to patients and supported their daily comfort.
• Assisted nursing staff with patient care while following facility procedures and instructions
Certified Medical Assistant
12 Years 4 Months
Concourse Rehabilitation | 2009.01 - 2021.05
• Assisted residents with daily living activities, including bathing, feeding, and personal care.
• Worked with nursing staff to support the needs of rehabilitation and long-term care residents.
• Measured vital signs and assisted with specimen collection.
• Prepared and served meals according to residents’ prescribed diets.
• Changed bedding and helped maintain a clean, comfortable environment for residents.
Transported and escorted residents to appointments, providing assistance and supporting their safety and comfort throughout the trip.
Customer Service Representative
2 Years
Duane Reade | 2017.01 - 2019.01
Greeted customers and answered questions about products, pricing, and store services.
Resolved routine customer concerns with a calm, patient approach at the register.
Processed purchases, returns, and exchanges accurately.
Assisted customers with locating items and checking product availability throughout the store.
Maintained a clean and organized checkout area during busy store periods.