Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Hi, I’m

Olicia Williams

HYATTSVILLE,MD
Olicia Williams

Summary

Am a very fast leaner who is willing to take on any challenges and willing to learn and improve and learn about cultures too

Overview

14
years of professional experience

Work History

Orrette Gordon

Server/ Waitress
01.2020 - 03.2024

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Jamaica Broilers Group of Companies

Team Leader
07.2014 - 06.2019

Job overview

  • Responsible for coordinating the daily operations within the KFC Department, ensuring efficiency, timeliness, and adherence to established procedures and standards.

Cumberland Medical Centre

Practical Nurse
01.2013 - 01.2014

Job overview

Lasting Touch Nursing Home

Practical Nurse
09.2010 - 01.2012

Job overview

Education

University Overview

  • Excellent Book-keeper.
  • Experienced event planner.
  • Trained Practical nurse.
  • Excellent dexterous coordination that excels at repetitive movements/tasks.
  • Experienced self taught caterer.

Portmore Community College
Old Harbour, St. Catherine

06.2020

University Overview

Caribbean Secondary Examination Certificate (CSEC) for Office Administration

Career Academy of Professional Studies
May Pen, Clarendon

07.2010

University Overview

Practical Nursing Diploma

City & Guilds
Kingston

07.2009

University Overview

Level 2 IVQ Diploma in Health Care

Jonathan Grant High School
Spanish Town, St. Catherine

06.2003

University Overview

Exemplary member of the 4H and Red Cross Societies

Skills

Beverage preparation

References

References
Provided upon request.

Hobbies and Interests

Hobbies and Interests
  • Reading
  • Cooking
  • Surfing the internet.
  • Event planning- Organizing Round Robin rosters of which I am the president.

Timeline

Server/ Waitress
Orrette Gordon
01.2020 - 03.2024
Team Leader
Jamaica Broilers Group of Companies
07.2014 - 06.2019
Practical Nurse
Cumberland Medical Centre
01.2013 - 01.2014
Practical Nurse
Lasting Touch Nursing Home
09.2010 - 01.2012
Portmore Community College
Career Academy of Professional Studies
City & Guilds
Jonathan Grant High School

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Olicia Williams