Am a very fast leaner who is willing to take on any challenges and willing to learn and improve and learn about cultures too
Hi, I’m
Olicia Williams
HYATTSVILLE,MD
Summary
Overview
14
years of professional experience
Work History
Orrette Gordon Old Harbour Po St Catherine
Server/ Waitress
01.2020 - 03.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Jamaica Broilers Group of CompaniesSpring Village, Old Harbour, Jamaica
Team Leader
07.2014 - 06.2019
Job overview
- Responsible for coordinating the daily operations within the KFC Department, ensuring efficiency, timeliness, and adherence to established procedures and standards.
Cumberland Medical CentreSpanish Town, Jamaica
Practical Nurse
01.2013 - 01.2014
Job overview
Lasting Touch Nursing HomeMay Pen, Jamaica
Practical Nurse
09.2010 - 01.2012
Job overview
Education
University Overview
- Excellent Book-keeper.
- Experienced event planner.
- Trained Practical nurse.
- Excellent dexterous coordination that excels at repetitive movements/tasks.
- Experienced self taught caterer.
Portmore Community CollegeOld Harbour, St. Catherine
06.2020
University Overview
Caribbean Secondary Examination Certificate (CSEC) for Office Administration
Career Academy of Professional StudiesMay Pen, Clarendon
07.2010
University Overview
Practical Nursing Diploma
City & GuildsKingston
07.2009
University Overview
Level 2 IVQ Diploma in Health Care
Jonathan Grant High SchoolSpanish Town, St. Catherine
06.2003
University Overview
Exemplary member of the 4H and Red Cross Societies
Skills
Beverage preparation
Table setting knowledge
Food running
Performance improvement
References
References
Provided upon request.Hobbies and Interests
Hobbies and Interests
- Reading
- Cooking
- Surfing the internet.
- Event planning- Organizing Round Robin rosters of which I am the president.
Timeline
Server/ Waitress
Orrette Gordon
01.2020 - 03.2024
Team Leader
Jamaica Broilers Group of Companies
07.2014 - 06.2019
Practical Nurse
Cumberland Medical Centre
01.2013 - 01.2014
Practical Nurse
Lasting Touch Nursing Home
09.2010 - 01.2012
Portmore Community College
Career Academy of Professional Studies
City & Guilds
Jonathan Grant High School