Summary
Overview
Work History
Education
Skills
Timeline
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Oliva ValdeZ

Denver,CO

Summary

Dynamic Assistant Manager at Concessions International LLC, skilled in team leadership and customer service. Proven track record in staff training and development, enhancing team performance and achieving goals. Adept at money handling and decision-making, fostering a motivated work environment that drives success.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Concessions International LLC.
05.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

General Manager

Taco Bell Restaurant
06.2019 - 04.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

High School Diploma -

Prepararatoria Módulo Guandalajara
Huejuquilla El Alto Jalisco
06.2000

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Goal setting

Timeline

Assistant Manager

Concessions International LLC.
05.2022 - Current

General Manager

Taco Bell Restaurant
06.2019 - 04.2022

High School Diploma -

Prepararatoria Módulo Guandalajara

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