Olive Provencio-Johnson

• Design and develop custom websites tailored to client requirements using HTML, CSS, JavaScript, and React, working closely with clients to gather requirements, provide design mock-ups, and incorporate feedback, resulting in 100% satisfaction
• Create mobile-friendly designs, ensuring an optimal user experience across all devices
• Implement SEO-friendly structures, tags, and content, achieving top 10 rankings for client websites in their respective niches

Key liaison for 20+ Nurse Practitioner and Physician's Assistant postgraduate training and US Department of Education accreditation programs nationwide, enforcing governance on commission decision protocols/ criteria

• Regularly prepare and present critical documents for entities such as Board, Accreditation Commission, and Finance Committee, averaging 4-6 major meetings per month
• Managed planning and execution of a national conference attended by 250+ medical professionals, overseeing aspects from registration to marketing material inventory
• Consulted directly with postgraduate training programs, providing guidance and addressing concerns related to the accreditation process
• Handled sensitive data with discretion, ensuring professionalism and adherence to confidentiality standards
• Upheld in-depth regulatory knowledge of CAPP agency guidelines and worked towards upholding its Federal Accreditation with the U.S Department of Education
• Maintained and updated the consortium's web presence and managed content for all social media channels.

• Oversaw the Nurse Practitioner Residency program, successfully acquiring a federal (HRSA) grant to increase program funding, allowing 4 additional annual residents for a total of 7
• Led recruitment, training, and performance evaluations for administrative staff, while managing accreditation compliance with CAPP and AAAHC standards, including handling site visits and audits
• Spearheaded Medical Services Department projects from inception to completion, ensuring timely delivery, while establishing and maintaining strategic partnerships with 15 local entities and executing 30+ employment agreements
• Coordinated schedules with the CMO, Medical Director, and NP Residency Director
• Assisted in financial oversight, including the annual budgeting process, bi-weekly timecard approvals for 50+ staff, and reporting on key performance metrics for quarterly managerial reviews.

• Led key operational efficiency team to drive the rhythm of business improvements, including standardizing email distribution lists, reducing patient consent forms from 200+ superfluous to 70 useful forms, and developing a centralized repository for patient resources
• Spearheaded the establishment of the Graduate Medical Education and Research program in collaboration with the Chief Medical Officer
• Played a pivotal role in the ICHS Data Governance Council, focusing on data use and security oversight
• Developed patient-care related transportation policies to enhance operational efficiency and patient satisfaction
• Coordinated New Provider Orientation for incoming staff, ensuring smooth transitions and comprehensive onboarding
• Provided high-level administrative support to the Chief Medical Officer and Chief Operating Officer, contributing to organizational effectiveness.

• Spearheaded the launch of ICHS' first Vision Clinic in collaboration with senior leadership, while managing quarterly peer reviews for 30 clinicians across four health centers
• Acted as a department lead for recruitment of clinical and operational staff, and served as project liaison for developing a digital scorecard with an outside vendor to track medical clinic performance.

• Directed a 24-member team across multiple locations, managing training, performance evaluations, program oversight, and compliance audits
• Championed AmeriCorps grant lifecycle from writing to fiscal management and data reporting
• Oversaw recruitment, retention, and performance for literacy and volunteer programs, while organizing community outreach events such as the Annual Latina Health Fair, benefiting over 200 members.