Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Olivea Jones

Olivea Jones

Brooklyn,NY

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Life Insurance Sales Agent

Primerica
05.2021 - Current
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Followed up promptly with interested clients to close sales.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Independent Contractor

Tforcelogistics
12.2022 - 08.2023
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand entire project scope.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Shift Manager

Mc Donalds
04.2014 - 12.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Call Center Supervisor

NTTA Data Solutions
02.2019 - 04.2022
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Supervised 25-35 customer service representatives in providing excellent customer service to callers requiring assistance for issued checks and giving updates on any issues claims may have.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.

Education

High School Diploma -

New Aims Vision Charter High School
Brooklyn, NY
06.2016

College Credits - English Literature

Medgar Evers College of The City University of New York
Brooklyn, NY
05.2015

Skills

  • Insurance Sales
  • Administrative Support
  • Commission Calculation
  • Workflow Processes
  • Marketing Techniques

Certification

  • Life Accident And Health Insurance License - 09/18/2021
  • CM - Certified Manager Certification
  • Food Handel's Certification
  • Microsoft Certification

Timeline

Independent Contractor

Tforcelogistics
12.2022 - 08.2023

Life Insurance Sales Agent

Primerica
05.2021 - Current

Call Center Supervisor

NTTA Data Solutions
02.2019 - 04.2022

Shift Manager

Mc Donalds
04.2014 - 12.2022

High School Diploma -

New Aims Vision Charter High School

College Credits - English Literature

Medgar Evers College of The City University of New York

Similar Profiles

CREATE PROFILE
Olivea Jones