Summary
Overview
Work History
Education
Skills
Languages
Timeline
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OLIVER BAEZ BALAGUER

Roosevelt Island

Summary

Dynamic Assistant Manager at SP Plus Parking with proven expertise in team leadership and customer service. Successfully enhanced employee morale and reduced turnover through effective training and conflict resolution. Skilled in money handling and workload management, consistently achieving operational excellence while fostering a collaborative work environment.

Bilingual:
- Expert-level English.
- Native-level Spanish.

Clean Class D driver's license record and ability to operate automatic transmission vehicles.

No criminal record and willing to take any drug test.

Overview

7
7
years of professional experience

Work History

Assistant Manager

SP Plus Parking
12.2023 - 02.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.

Night Foreman

Propark Mobility
02.2018 - 12.2023
  • Oversaw maintenance tasks throughout the facility during night shifts to ensure a clean and well-functioning workspace for all employees.
  • Coordinated with daytime foreman to ensure seamless transition between shifts, avoiding any delays in project timelines.
  • Reviewed project progress daily to ensure that deadlines were met without compromising quality or safety standards.
  • Resolved conflicts between coworkers swiftly and effectively, maintaining a harmonious work environment conducive to productivity.
  • Reduced employee turnover rates by fostering strong relationships with staff members based on trust, respect, and open communication.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.

Education

Bachelor of Science - Law

Unapec
Santo Domingo, Dominican Republic
07-2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Time management
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Workload management
  • Conflict resolution

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Assistant Manager

SP Plus Parking
12.2023 - 02.2025

Night Foreman

Propark Mobility
02.2018 - 12.2023

Bachelor of Science - Law

Unapec

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OLIVER BAEZ BALAGUER