Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Additional Information
Timeline
Generic

Oliver Crawford

Hoosick Falls,NY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Golf Shop Manager

Manchester Country Club
04.2023 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Managed over 40 customer calls daily.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Bar Manager

Brown's Brewing Co.
05.2021 - 10.2022
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Assistant Manager

Iron Coffee Co.
01.2019 - 04.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Education

Bachelor of Science - Business

SUNY Empire State College
Saratoga Springs, NY

High School Diploma -

Hoosac School
Hoosick Falls, NY

Skills

  • Operational Efficiency
  • Selling Techniques
  • Visual Merchandising
  • Cash Register Operations
  • Inventory Control Processes
  • Customer Engagement

Accomplishments

  • High School Academic All-American.
  • Supervised team of 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Hobbies

  • Golfing
  • Skiing

Additional Information

I have a solid work ethic. Whether I was washing dishes at 15 or managing a golf shop at a rapidly growing country club, I have always believed every job is worth giving 100%. It is not only important to me, but it is what any employer deserves.

Timeline

Golf Shop Manager

Manchester Country Club
04.2023 - Current

Bar Manager

Brown's Brewing Co.
05.2021 - 10.2022

Assistant Manager

Iron Coffee Co.
01.2019 - 04.2021

Bachelor of Science - Business

SUNY Empire State College

High School Diploma -

Hoosac School

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Oliver Crawford