Helen Macmillan
Reading,PA
Summary
Golf Shop Manager at Hole In One Enterprises, at Sterling Farms, which ia a highly regarded public golf course in the Met section, with approximately 55,000 rounds per year. As manager, I was recognized for enhancing operational efficiency and service excellence. Spearheaded staff training programs, boosting product knowledge and customer satisfaction. Expert in inventory management, achieving significant cost savings while fostering strong vendor relationships. Proven ability to engage teams and create compelling retail displays that drive sales.
Overview
21
21
years of professional experience
Work History
Golf Shop Manager
Hole In One Enterprises, Sterling Farms Golf Course
06.2004 - 10.2025
- Managed daily operations of golf shop, ensuring high-quality customer service and efficient workflow.
- Coordinated inventory management, optimizing stock levels and reducing waste through effective ordering processes.
- Developed and implemented training programs for staff, enhancing product knowledge and service delivery.
- Oversaw financial transactions, maintaining accurate records and reconciling accounts to ensure fiscal responsibility.
- Fostered relationships with vendors, negotiating favorable terms that contributed to overall cost savings for the shop.
- Established a loyal customer base by providing personalized assistance in club selection, fittings, repairs, and other golf-related services.
- Balanced daily cash transactions and reconciled discrepancies promptly, ensuring accurate financial reporting for the golf shop.
- Managed daily operations of the golf shop, ensuring smooth functioning and efficient customer service at all times.
- Coordinated special events such as golf clinics, demo days, and tournaments to increase community engagement and drive foot traffic to the store.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
Education
Bachelor of Arts - Family And Community Services
Dundee College of Education
Dundee, ScotlandMaster of Social Work - Social Work
Rhode Island College
Providence, RI06-2000
Skills
- Team engagement
- Employee training
- Operational efficiency
- Retail merchandising strategies
- Workflow improvement
- Retail store management
- Service excellence
- Meticulous attention to detail
- Proficient in managing multiple tasks
- Clear interpersonal communication
- Proficient in organization techniques
- Inventory tracking and management
- Brand awareness
Timeline
Golf Shop Manager
Hole In One Enterprises, Sterling Farms Golf Course
06.2004 - 10.2025
Bachelor of Arts - Family And Community Services
Dundee College of Education
Master of Social Work - Social Work
Rhode Island College