OLIVER CRUZ
Casco,ME
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
11
11
years of professional experience
Work History
Sales Associate
7-11 Convenience Store
Daly City, California
11.2023 - 10.2024
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
Independent Contractor
Uber Technologies Inc.
02.2020 - 08.2023
- Managed daily operations of the business, including budgeting and financial reporting.
- Coordinated shipping of products or services to customers in a timely manner.
- Generated monthly invoices for payment of services rendered by the company.
- Maintained relationships with existing customers while seeking new ones.
- Built successful partnerships with other businesses in related industries.
- Analyzed customer feedback data to improve customer service processes.
- Identified opportunities for process improvement within the organization.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Managed quality control and maintained high level of customer satisfaction.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Identified needs of customers promptly and efficiently.
- Determined consumer needs to provide products and services appealing to larger market.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Oversaw quality control to identify inconsistencies and malfunctions.
Independent Contractor
Amazonflex
05.2018 - 02.2020
- Managed daily operations of the business, including budgeting and financial reporting.
- Coordinated shipping of products or services to customers in a timely manner.
- Generated monthly invoices for payment of services rendered by the company.
- Resolved customer inquiries promptly via phone or email communication channels.
- Maintained relationships with existing customers while seeking new ones.
- Built successful partnerships with other businesses in related industries.
- Analyzed customer feedback data to improve customer service processes.
- Identified opportunities for process improvement within the organization.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Managed quality control and maintained high level of customer satisfaction.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
Gaming Associate
PT GAMING LLC
Richmond, California
09.2013 - 04.2019
- Operated standard office equipment such as computers, printers, copiers, fax machines.
- Established relationships with local schools and community organizations for potential partnerships.
- Prepared reports summarizing daily transactions for management review.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Developed strong relationships with customers to ensure repeat business.
- Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
- Inspected equipment to maintain proper working conditions.
- Described and explained games available to potential customers to attract new players.
- Monitored casino operations and patron behavior for suspicious activity.
- Notified security staff of suspected cheating, fraud and security concerns.
- Enforce safety rules and casino policies to maintain order.
- Answered questions about gaming rules and policies.
- Assisted patrons with jackpot payouts.
Education
High School Diploma -
Cuenca Institute
Philippines04-1992
Skills
- Promotional support
- Upselling
- Retail loss prevention
- Sales training
- Cash handling
- Exceptional customer service
- Excellent people skills
- Dispute mediation
- Sales goals attainment
- Teamwork and collaboration
- Outgoing personality
- Listening skills
- Verbal/written communication
- Cash handling accuracy
- Service oriented
- Meeting deadlines
- Inventory control
- Client service
- Reading comprehension skills
- Customer service
- Store opening and closing
- Multi-tasking strength
- Calm demeanor
- Guest relations
- Adapt to diverse groups
- Inventory control procedures
- Money transfer systems
- Goal tracking
- Cleaning techniques
- Superb time management
- Sales expertise
- Strategic planning
- Fraud detection
- Excellent communication skills
- Exceeds sales goals
- Task prioritization
- Sales strategies
- Order processing
- Upselling and cross selling
- Inventory tracking
- Conflict resolution
- Problem-solving
- Point of sale operation
- Retail store operations
- Written and oral communication skills
- Time management
- Friendly and outgoing
- POS system operation
- Stocking and receiving
- Goal oriented
- Retail merchandising expertise
- New teller training
- Money handling
Timeline
Sales Associate
7-11 Convenience Store
11.2023 - 10.2024
Independent Contractor
Uber Technologies Inc.
02.2020 - 08.2023
Independent Contractor
Amazonflex
05.2018 - 02.2020
Gaming Associate
PT GAMING LLC
09.2013 - 04.2019
High School Diploma -
Cuenca Institute