Oliver Garcia
DALLAS,TX
Summary
Versatile and dedicated, with a proven track record at Angela Custom Beds, I excel in client communication and high-quality craftsmanship. Leveraging bilingual skills and a strong work ethic, I've consistently enhanced customer satisfaction and streamlined production processes, leading to significant repeat business and referrals.
Overview
6
6
years of professional experience
Work History
Custom Beds Crafter and Designer
Angela Custom Beds
01.2023 - Current
- Delivered an exceptional level of service that led to repeat business and word-of-mouth referrals.
- Developed new crafting techniques for improved product quality and easy production time.
- Enhanced customer satisfaction by consistently delivering high-quality crafted products.
- Collaboration with clients to ensure bed's design meets their needs , style preferences , and space requirements.
- crafting high quality beds tailored to an individual client specifications
- Angelascustombed.com
Barista
Fat Straws
08.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Food Service Worker
Chick-fil-A
09.2018 - 08.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Accurately operated cash register to process customer payments.
Education
Associate of Science -
Dallas College
Dallas, TX05.2023
High School Diploma -
Hillcrest High School
Dallas, TX2018
Skills
- Bilingual
- Work Ethic and Integrity
- High-Quality Material Selection
- Project Management
- Quality Control
- Client Communication, consultation
- Teamwork and Collaboration , Schedule
- Problem-Solving, Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Regularly practice mindfulness and meditation for overall wellness
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Enjoy hobbies that combine physical activity with outdoor exploration (running)
- I like working with my hands and fixing things
- Enjoy the company of my loved ones
- Enjoy sports related interactions
Timeline
Custom Beds Crafter and Designer
Angela Custom Beds
01.2023 - Current
Barista
Fat Straws
08.2021 - Current
Food Service Worker
Chick-fil-A
09.2018 - 08.2021
Associate of Science -
Dallas College
High School Diploma -
Hillcrest High School
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