Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Oliver Garcia

DALLAS,TX

Summary

Versatile and dedicated, with a proven track record at Angela Custom Beds, I excel in client communication and high-quality craftsmanship. Leveraging bilingual skills and a strong work ethic, I've consistently enhanced customer satisfaction and streamlined production processes, leading to significant repeat business and referrals.

Overview

6
6
years of professional experience

Work History

Custom Beds Crafter and Designer

Angela Custom Beds
01.2023 - Current
  • Delivered an exceptional level of service that led to repeat business and word-of-mouth referrals.
  • Developed new crafting techniques for improved product quality and easy production time.
  • Enhanced customer satisfaction by consistently delivering high-quality crafted products.
  • Collaboration with clients to ensure bed's design meets their needs , style preferences , and space requirements.
  • crafting high quality beds tailored to an individual client specifications
  • Angelascustombed.com

Barista

Fat Straws
08.2021 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Used POS system to accurately enter orders and process payments.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Food Service Worker

Chick-fil-A
09.2018 - 08.2021
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Accurately operated cash register to process customer payments.

Education

Associate of Science -

Dallas College
Dallas, TX
05.2023

High School Diploma -

Hillcrest High School
Dallas, TX
2018

Skills

  • Bilingual
  • Work Ethic and Integrity
  • High-Quality Material Selection
  • Project Management
  • Quality Control
  • Client Communication, consultation
  • Teamwork and Collaboration , Schedule
  • Problem-Solving, Adaptability

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Regularly practice mindfulness and meditation for overall wellness
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Enjoy hobbies that combine physical activity with outdoor exploration (running)
  • I like working with my hands and fixing things
  • Enjoy the company of my loved ones
  • Enjoy sports related interactions

Timeline

Custom Beds Crafter and Designer

Angela Custom Beds
01.2023 - Current

Barista

Fat Straws
08.2021 - Current

Food Service Worker

Chick-fil-A
09.2018 - 08.2021

Associate of Science -

Dallas College

High School Diploma -

Hillcrest High School
Oliver Garcia