Angel Corder0
Tampa,FL
Summary
Focused Operations Manager with 8 years of success in the E-commerce industry.
Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
10
10
years of professional experience
Work History
Custom Service Manager
IdeaNest
Tampa, FL
08.2021 - Current
- Oversaw and managed International support team for all customer service departments.
- Optimized supply and inventory of thousands of units for past and current orders.
- Manage payment chargebacks and disputes from customers via PayPal, CC, and BBB.
- Assessed employee work and improved performance with personalized and focused approaches.
- Monitor and effectively identify potential production and shipping solutions with our fulfillment providers.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data.
Shipping Department Coordinator
Viral Style
Tampa, FL
05.2014 - 08.2021
- Responsible for processing returned customer packages, and fulfillment of packages. Including retrieving physical returns from mail carriers, and scheduling pickups for outgoing packages.
- Applied performance data to evaluate and improve shipping operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Analyzed and interpreted store trends to facilitate planning.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Service Department Vehicle Delivery
Mercedes Benz Of Tampa
Tampa, FL
02.2012 - 04.2014
- Mercedez Benz Valet driver for incoming customer service.
- High profile customer vehichle Home delivery
- Shuttle vehicle driver for all of Tampa and neighboring area
Education
Business Management
HCC
Tampa/BrandonSkills
- Bilingual
- Software proficient
- Communication skills
- Adaptable to changing work environment and work load
- Attention to detail
- Multitasking
- Typing
- Problem solving abilities
- Policy and procedure writing and applying
- Personnel Management
- Process and procedure automation
- Team Collaboration
- Data Entry and Analysis
Mountain Biking, Snowboarding, Dirt biking, Camping, Anything outdoors.
Have always been in and motivated by action sports since young. They have taught me a bit about work ethic and how the drive to improve comes from within and by applying. Being outside keeps me grounded and present which i carry with me into the work place to perform at my best at all times.
Timeline
Custom Service Manager
IdeaNest
08.2021 - Current
Shipping Department Coordinator
Viral Style
05.2014 - 08.2021
Service Department Vehicle Delivery
Mercedes Benz Of Tampa
02.2012 - 04.2014
Business Management
HCC
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