Angel Cordero
Tampa,FL
Summary
Focused Operations Manager with 9 years of success in the E-commerce industry. Great team player, comfortable thriving in competitive, and fast-paced environments. Polished in handling direct customer inquiries. Accomplished in working with organizational leaders to scale and grow business.
Overview
10
10
years of professional experience
Work History
Ecommerce Operations Manager
IdeaNest
Tampa, FL
08.2021 - Current
- Supervised International Support team for all customer service departments.
- Multiple platform order Processing and fulfillment.
- Assessed supplier quality to maintain tight cost control and maximize business performance.
- Product launching on various platforms.
- Handled payment chargebacks, disputes, reviews from customers/clients via PayPal, CC, and BBB.
- Identified and implemented productive shipping solutions.
- Prepared performance based reports
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Shipping Manager
Viral Style
Tampa, FL
12.2018 - 08.2021
- Communicated with various fulfillment companies to confirm and improve logistics.
- Handled high-volume returns and exchanges from domestic and international customers.
- Collaborated with administrators to resolve and improve shipping solutions.
- Direct communication with CS team to provide clients fast and accurate information.
- Confirming client information before creating high volume of shipping labels via Readyshipper and Shippo platforms.
- Maintained accurate records of product weights, bill amounts and changing shipping costs.
- Worked with various carriers to schedule daily pickups and routine drop offs.
Customer Service Agent
Viral Style
Tampa, FL
05.2014 - 12.2018
- Handling high volume inbound inquiries via Phone, Zendesk emails, Gorgias, Etsy, and Yotpo.
- Helped large volume of clients every day with positive attitude and focus on exceptional customer satisfaction.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Service Department Vehicle Delivery
Mercedes Benz Of Tampa
Tampa, FL
02.2012 - 04.2014
- Service Drive Valet for incoming and outgoing vehicles.
- High profile customer home vehicle delivery.
- Courtesy Shuttle driver for all of Tampa and neighboring area.
- Provided exceptional customer service face to face with clients and customers.
Education
Business Management
HCC
Skills
- Bilingual
- Problem solving
- Critical thinking
- Software proficient
- Customer Service
- Inventory Management
- Excellent Communication
- Attention to detail
- Multitasking
- Typing
- Supply chain Management
- Financial Statement Review
- Department Oversight
- Operation Monitoring
- Sales Tracking
Timeline
Ecommerce Operations Manager
IdeaNest
08.2021 - Current
Shipping Manager
Viral Style
12.2018 - 08.2021
Customer Service Agent
Viral Style
05.2014 - 12.2018
Service Department Vehicle Delivery
Mercedes Benz Of Tampa
02.2012 - 04.2014
Business Management
HCC
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