Jamie Clarke-Delgadillo
Summary
Experienced Customer Success and eCommerce Manager with a proven track record to improve overall customer experience and customer retention.
Professional in e-commerce operations known for delivering results and maintaining high standards. Adept at improving operational efficiencies and driving online sales growth. Proven team collaborator with flexible approach to adapting to market changes. Skilled in logistics management and strategic planning.
Overview
11
11
years of professional experience
Work History
ECommerce Operations Manager
Avaline
06.2022 - 10.2024
- Decreased returns to below 2% of total orders shipped within 6 months of tenure.
- Exceeded YoY AOV goal of $230 to $236.
- Launched corporate gifting and bulk order program with total sales of $10k in Q4
- Update inventory in Shopify and source ecommerce needs for site merchandising
- CS weekly reporting and KPIs
- SKU creation for new products and bundles
- Reduced order processing time with efficient inventory management and clear communication between departments.
- Implemented performance metrics tracking systems for continuous evaluation of e-commerce operations efficiency.
- Improved overall customer satisfaction by streamlining e-commerce operations and optimizing order fulfillment processes.
Freelance Customer Service/Operations
MOTHER Denim
12.2021 - 04.2022
- Managing high level operation functions that align with customer service daily tasks
- Assist with updating inventory in Shopify and Full Circle
- Perform weekly audits with Amazon Vendor Central
- Reduced response time by 25%
Customer Service Manager
Los Angeles Apparel
05.2019 - 12.2021
- Manage escalated calls and emails
- Create RAs
- Attend trade shows
- Manage warehouse inventory
- Help resolve high level issues that affect online store
- Manage company donations to charities like: Midnight Mission and Big Sunday
- Assist with marketing, sales, and distributing promotions and offers
- Report shipping and packing errors that decreased shipping costs by over 15%
ECommerce Customer Service Manager
Hudson Jeans
09.2018 - 05.2019
- Manage escalated calls and emails
- Import and export orders in Full Circle
- Create RAs and call tags
- Manage and create reports for weekly and monthly CS stats
- Communicate and attend meeting with several departments to help resolve high level issues
- Assist with implementing programs like Shopify, Returnly, and Zendesk
- Discuss growth and performance with team to motivate and drive results
Sales Coordinator /Inside Sales
US Blanks
03.2017 - 07.2018
- Focusing on Ecommerce and sales, answering sales calls, data entry, online chat, shipping execution, auditing of open and closed orders
- Entering in purchase orders and requesting work orders as needed
- Assisting with private label, custom and wholesale orders, managing accounts
- Working on a broad range of computer operating systems including- Microsoft Office, A2000, Authorize.net, Magento, Amazon Vendor Central, and several other internal reports/programs
- Sales Coordinator /Inside Sales at US Blanks
Online & Retail Customer Service Supervisor
American Apparel
08.2013 - 02.2017
- Execution of customer service, responsible for email correspondents, answering high volume phone calls, data entry, online chat, ecommerce, shipping execution, and auditing of open and closed orders
- Assist with hiring and training of new hires for International and Domestic online stores
- Creating and sending invoices, marketing, sales analysis, and distributing of promotions and offers
- Managing direct reports for performance metrics and review
- Online & Retail Customer Service Supervisor at American Apparel
Education
AA - Merchandise Product Development
Fashion Institute of Design And Merchandising
Los Angeles, CA06.2013
Skills
- Customer Service
- Shopify
- 3PL Management
- Program Implementation
- Asana
- Product listing
- Website management
- Promotions planning
- E-commerce strategy
- Analytics reporting
- Inventory tracking
- Website optimization
- Search engine optimization
Timeline
ECommerce Operations Manager
Avaline
06.2022 - 10.2024
Freelance Customer Service/Operations
MOTHER Denim
12.2021 - 04.2022
Customer Service Manager
Los Angeles Apparel
05.2019 - 12.2021
ECommerce Customer Service Manager
Hudson Jeans
09.2018 - 05.2019
Sales Coordinator /Inside Sales
US Blanks
03.2017 - 07.2018
Online & Retail Customer Service Supervisor
American Apparel
08.2013 - 02.2017
AA - Merchandise Product Development
Fashion Institute of Design And Merchandising
Similar Profiles
LISA CHERIFILS-UMORULISA CHERIFILS-UMORU
CNA at AVALINE AT RIVOR OAKSCNA at AVALINE AT RIVOR OAKS
Chauniece WashingtonChauniece Washington
Patient Care Nursing Assistant at Avaline at River OaksPatient Care Nursing Assistant at Avaline at River Oaks
Angel CorderoAngel Cordero
Ecommerce Operations Manager at IdeaNestEcommerce Operations Manager at IdeaNest