Tanner Lietz
Tampa,Fl
Summary
Dynamic customer service professional with proven expertise at Publix Grocery Store, excelling in service excellence and cash management. Recognized for resolving customer concerns with empathy, enhancing loyalty, and consistently exceeding service goals. Adaptable and calm under pressure, I effectively trained new employees and utilized product knowledge to boost sales revenue.
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty. Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in University of Tampa Supervisor role.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Publix Grocery Store
08.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
Associate of Arts - Education Administration
Hillsborough Community College
Tampa, FL05-2027
High School Diploma -
Vivian Gaither High School
Tampa Fl05.2024
Skills
- Customer service excellence
- Consistent reliability
- Calm under pressure
- Cash management
- Point of sale management
- Skilled in addressing customer concerns
- Time management
- Attention to detail
Languages
English
Professional Working
Timeline
Customer Service Cashier
Publix Grocery Store
08.2023 - Current
Associate of Arts - Education Administration
Hillsborough Community College
High School Diploma -
Vivian Gaither High School
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