Rosemary Crews
Surprise,AZ
Summary
Dynamic customer service professional with a proven track record at JOANN Fabrics and Crafts, excelling in service excellence and cash handling. Skilled in resolving customer concerns with empathy, fostering loyalty, and enhancing retention rates through active listening. Composed under pressure, consistently exceeding service goals and ensuring a welcoming environment.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
JOANN Fabrics and Crafts
2024.12 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Manager
Joanns Fabric and Crafts
2018.09 - 2024.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - BUSINESS COMPUTERS
SCROC
Torrance, CA1983-05
Skills
- Service excellence
- Customer service excellence
- Dependable attendance
- Composed in challenging situations
- Cash transaction processing
- Cash handling proficiency
- Skilled in addressing customer concerns
- Customer service expertise
- Expertise in product features and benefits
- Cash handling expertise
- Financial processing expertise
- Handling customer questions
- Accurate refund resolution
- Inventory control
- Product restocking
- Customer engagement techniques
- Efficient data entry
Timeline
Customer Service Cashier
JOANN Fabrics and Crafts
2024.12 - Current
Customer Service Manager
Joanns Fabric and Crafts
2018.09 - 2024.11
No Degree - BUSINESS COMPUTERS
SCROC