Cindy Ortiz
Santa Rosa,CA
Summary
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Lowes
02.2023 - Current
- Maintain a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Offer additional services such as loyalty programs or special promotions to enhance customer engagement.
Fulfillment Associate
Target
10.2022 - 12.2022
- Assisted in training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Picked and packed order items.
Education
Certification - Phlebotomy
CALRegional
140 Stony Point Rd Suite C, Santa Rosa09.2025
High School Diploma -
Roeland Collegiate Prep
80 Ursuline Rd, Santa Rosa, CA 9540305.2023
Skills
- Fluent in Spanish and English
- Certified in CPR
- Service excellence
- Effective communication
- Blood specimens processing
Timeline
Customer Service Cashier
Lowes
02.2023 - Current
Fulfillment Associate
Target
10.2022 - 12.2022
Certification - Phlebotomy
CALRegional
High School Diploma -
Roeland Collegiate Prep
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