Oliver Inciong
Chicago,IL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Associate
Duluth Trading Company
Hoffman Estates, IL
05.2022 - Current
- Greet customers and help with product questions, selections, and purchases.
- Offer each customer top-notch, personal service to boost sales and customer satisfaction.
- Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business. Received exceptional reviews in mystery shopper visits to the Hoffman Estates store location.
- Maintain a clean sales floor; straighten and face merchandise.
- Fulfill online orders in a timely manner
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Customer Service Associate
Walgreens
Carpentersville, IL
08.2020 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assemble photo products and décor for customers in-store and online while assisting customers with questions about photography
- Improve and organize the stockroom, coolers, and freezers while following company guidelines regarding food and beverage safety.
- Uphold Covid-19 protocols and cleaned areas customers were present to the store manager’s satisfaction
Service Team Member
Panda Express
Carpentersville, IL
03.2020 - 11.2020
- Contributed to an inviting and pleasant in-store experience by welcoming guests and fulling their orders.
- Responded to customer orders by phone and online with accuracy and efficiency while providing an exemplary customer experience.
- Improved store condition with rigorous cleaning of kitchen equipment, floors, and bathrooms
- Trained junior team members and served as a role model for adherence to company processes and protocols.
Bag Room Staff Member
Elgin Country Club
Elgin, IL
01.2018 - 11.2018
- Guided new members of the country club around the course and provided golf course patrons with amenities including a clean golf cart, golf balls, and course map
- Cleaned members’ clubs and organized bags alphabetically to ensure an efficient and pleasant check-out experience
- Transported older members to their vehicles and loaded their golf clubs in their cars
- Managed the total amount of tips collected throughout the day for all bag room staff members.
Education
Bachelor of Arts - Digital Marketing, Advertising, & Public Relations
Roosevelt University
Chicago, IL 05.2021 - Current
High School Diploma - undefined
St. Edward Central Catholic High School
Elgin, ILSkills
Customer service
Accomplishments
- Varsity Golf team member of 3 years
- 2 years completion on the basketball team
- Member of the jazz ensemble for 2 years
- Stage crew member
Timeline
Retail Sales Associate
Duluth Trading Company
05.2022 - Current
Bachelor of Arts - Digital Marketing, Advertising, & Public Relations
Roosevelt University
05.2021 - Current
Customer Service Associate
Walgreens
08.2020 - 08.2023
Service Team Member
Panda Express
03.2020 - 11.2020
Bag Room Staff Member
Elgin Country Club
01.2018 - 11.2018
High School Diploma - undefined
St. Edward Central Catholic High School
Similar Profiles
Jared ThomasJared Thomas
Shipping and Receiving Manager at Duluth Trading CompanyShipping and Receiving Manager at Duluth Trading Company
Tami DoerrTami Doerr
Retail Sales Manager - Holiday Season at Duluth Trading CompanyRetail Sales Manager - Holiday Season at Duluth Trading Company
Stephanie OkadaStephanie Okada
Director of Apparel Design & Product Development at Duluth Trading CompanyDirector of Apparel Design & Product Development at Duluth Trading Company
Laura MorseLaura Morse
Retail Associate at Duluth Trading CompanyRetail Associate at Duluth Trading Company
Allen KightAllen Kight
Club Services Manager at Pup SocialClub Services Manager at Pup Social