Oliver J.L. Renwick
Cleveland Heights,OH
Summary
I have spent my professional career in high-stakes environments with people of all walks of life, ensuring that communication between parties is clear and correct.
I am a builder, and an authoritative expert in cross-cultural communication and messaging of all kinds. I want nothing more than to learn, work with others, and try to help people.
Overview
18
18
years of professional experience
Work History
Manager-Lead, Customer Success Content Team
Consensys Software Inc.
Remote
01.2023 - 12.2025
- Built and managed a cross-functional team of six writers, designers, and project managers
- Responsible for standing up, deploying, and maintaining public-facing documentation across Consensys’ broad suite of products, use cases, and user profiles.
- Advise teams across the company, from Engineering to Product to Marketing, on how best to communicate, name, and explain their features and functionalities.
- Maintain an advanced working knowledge of SEO and GEO, traffic, and analytics systems.
Technical Writer, Customer Success
Consensys Software, Inc.
Remote
07.2021 - 12.2022
- The proof may be lost in the Slack servers, but I believe I am the person who coined the term “self-custodial” in reference to crypto technology.
- Won the Consensys Hackathon with the first-ever crypto-native Support triage tool, which went to production as MetaMask Activity.
- Wrote the content for, internationalized, built and deployed in-house the MetaMask Support site (500k-2m visitors per month)
Translator, Interpreter, and Terminologist
Self-employed
Remote
09.2008 - Current
- Authored the 2020 Spanish-English Glossary for US Federal Immigration Court interpreters; continual practice in translation and interpretation for immigration cases
- Author, God by Any Other Name: Translating and Interpreting the Discourse of Addiction and Recovery, a guide for practitioners
- Years of experience interpreting in the medical and social services fields, in both freelance and staff roles
- Deep expertise in criminal contexts, from misdemeanors and juvenile court to high-level felony cases
- Specialization in civil procedure and litigation
- Most of my work is private, but... Want to see me try to interpret poetry and politics with no preparation?
Education
Certificate - Full-Stack Web Development
Case Western Reserve University
Cleveland, OH04-2019
M.A. - Translation Studies
The University of Birmingham
UK04-2014
Bachelor of Arts - Arabic Language and Literature
The Ohio State University
Columbus, OH12-2009
Bachillerato - undefined
Instituto San Isidro
Madrid01-2005
Skills
- Expert-level editor and proofreader with deep grammatical knowledge
- Publication-ready technical writing for developers, enterprises, and end users
- Proven track record of building, deploying, launching and maintaining applications and documentation sites in production
- Top-tier ratings on my soft skills, including hiring, training, mentorship, and team morale maintenance
- Working, up-to-date knowledge of the nodejs ecosystem: Typescript, JavaScript, npm, Python, with a special interest in supply chain security and hardening; native Linux user and wrangler of CI/CD pipelines: AWS, Github Actions and Pages, IPFS, Arweave, Kubernetes, ArgoCD
- Hands-on experience training and maintaining user-facing AI interfaces for both developer and end-user profiles, including QA, LLM retraining, and cost management
Accomplishments
- Won the Consensys Hackathon with the first-ever crypto-native Support triage tool, which went to production as MetaMask Activity.
- Authored the 2020 Spanish-English Glossary for US Federal Immigration Court interpreters.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Arabic
Limited Working
Catalan
Elementary
Italian
Limited Working
Timeline
Manager-Lead, Customer Success Content Team
Consensys Software Inc.
01.2023 - 12.2025
Technical Writer, Customer Success
Consensys Software, Inc.
07.2021 - 12.2022
Translator, Interpreter, and Terminologist
Self-employed
09.2008 - Current
Bachillerato - undefined
Instituto San Isidro
Certificate - Full-Stack Web Development
Case Western Reserve University
M.A. - Translation Studies
The University of Birmingham
Bachelor of Arts - Arabic Language and Literature
The Ohio State University
PUBLICATIONS
- User-friendly
- User Guide: Secret Recovery Phrase, password, and private keys, a highly-read example of the hundreds of articles I wrote explaining crypto for MetaMask Support
- Finance, Decentralized, one of the multiple “explain crypto to your grandma” pieces written for MetaMask Learn
- Wordsofweb3, an open glossary of crypto, web3, and decentralized web terms, in as many languages as possible (repository)
- Technical
- A counterfactual history, tracing the usage, meaning, and technical realities of “counterfactuals” in public blockchain networks
- Proving: Circuit building, one of the more conceptually challenging explanations of the Linea network’s technology
- Differences between Linea and Ethereum, a highly specific developer’s reference
- Gonzo journalism
- Devcon VI: La Tierra del Recuerdo, a snapshot of the state of the Ethereum blockchain ecosystem and Colombian society
- “I wouldn’t want to throw you into the deep end at your first anarchist co-op”, a well-circulated overview of movements, and trends in web3 during Devconnect Istanbul
- What happens when anarchy tech becomes fintech?, a street-level look at the shift in crypto from privacy to commerce
TALKS
- How to turn confusion and churn into adoption and retention Dror Avieli - Oliver Renwick
- Positive Framing and Communication for Web3 Oliver Renwick
- Local Build: Why language is key to decentralization Laurel Klafehn - Oliver Renwick
- Alcoholics Anonymous, the greatest DAO ever Elizabeth Cusma - Oliver Renwick