Oliver McFarland
Business
Baskin,LA
Summary
Dynamic Driver's Education Instructor at Horizon Driving Academy with a strong foundation in traffic law expertise and skill development. Proven ability to enhance student performance through effective route planning and good judgment, resulting in improved learner permit success rates. Committed to fostering a safe and supportive learning environment.
Overview
47
47
years of professional experience
Work History
Driver's Education Instructor
Horizon Driving Academy
2911Cameron Street Monroe, LA 71201
06.2014 - Current
- Scheduled appointments with students for driving lessons.
- Evaluated student performance and documented progress and goals.
- Offered timely commands to assist student driver in steering or braking to avoid accidents.
- Maintained accurate student records to meet DOT requirements.
- Administered driver education course and knowledge test to assist students with earning learner's permits.
- Supported student drivers in hands-on road training.
- Participated in trainings, meetings, and seminars to expand knowledge and optimize instruction.
- Reviewed process, requirements, and registration information with students to facilitate driver education enrollment.
- Met training needs with well-organized, factual programs based on contemporary requirements.
Customer Service Representative
CenturyLink
Monroe, LA
05.2005 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Underwriter
State Farm
Monroe, LA
09.1978 - 04.2005
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Reduced processing errors, implementing rigorous quality control checks at every stage.
- Enhanced customer satisfaction, providing detailed explanations on underwriting decisions and policy benefits.
Education
Insurance License All Lines- License Number 190547 - Insurance
State of Louisiana Insurance Department
Baton Rouge, LA03-2017
Bachelor of Science - Business Administration/General Studies
Northeast Louisiana University
Monroe, LA08-1988
Skills
- Traffic law expertise
- Skill development
- Route planning
- Good judgment
Timeline
Driver's Education Instructor
Horizon Driving Academy
06.2014 - Current
Customer Service Representative
CenturyLink
05.2005 - 05.2014
Underwriter
State Farm
09.1978 - 04.2005
Insurance License All Lines- License Number 190547 - Insurance
State of Louisiana Insurance Department
Bachelor of Science - Business Administration/General Studies
Northeast Louisiana University