Oliver Pollard
Dallas,TX
Summary
Forward-thinking branch manager with 4 years of experience servicing members, driving sales, and assisting in branch operations.
Overview
13
13
years of professional experience
Work History
Branch Manager
Neighborhood Credit Union
02.2024 - Current
- Continuously monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Oversee daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Digital Experience Specialist
Neighborhood Credit Union
08.2022 - 02.2024
- Aligned team objectives with organizational goals, resulting in an increased level of overall success and employee engagement.
- Developed strong relationships with members, leading to increased trust and repeat business.
- Assisted customers with setting up or closing accounts and signing up for new services.
Financial Services Representative
Neighborhood Credit Union
03.2020 - 08.2022
- Promoted a welcoming atmosphere in the branch by greeting members warmly upon arrival and addressing them by name when possible.
- Developed strong relationships with members through exceptional service, fostering loyalty and trust.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Volunteer Baseball Coach
Fairhope Youth Baseball
03.2012 - 05.2014
- Plan, organize, and conduct practice sessions
- Instruct individuals and groups on sports rules, game strategies, and performance principles
- Contact the parents of players to provide information and answer questions
- Mentor players and provide guidance on personal and academic growth.
Education
BBA: Marketing -
University of Mississippi
Oxford, MS05.2018
High School Diploma -
Fairhope High School
Fairhope, AL12.2013
Skills
- Communication
- Decision Making
- Active Learning
- Mathematics
- Time Management
- Troubleshooting
Accomplishments
- Recognized as fraud star and employee of the month for May 2023.
- Named 2023 employee of the year.
Timeline
Branch Manager
Neighborhood Credit Union
02.2024 - Current
Digital Experience Specialist
Neighborhood Credit Union
08.2022 - 02.2024
Financial Services Representative
Neighborhood Credit Union
03.2020 - 08.2022
Volunteer Baseball Coach
Fairhope Youth Baseball
03.2012 - 05.2014
BBA: Marketing -
University of Mississippi
High School Diploma -
Fairhope High School
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