Oliver Villas
Dripping Springs,TX
Summary
Motivated professional with successful background in Retail offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Head of Sales
Purewash
Dripping Springs, TX
05.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Maintained up-to-date knowledge of products and services offered to customers.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Car Washer Supervisor
Zips Car Wash
Dripping Springs, TX
03.2023 - 04.2024
- Supervised and trained staff on proper car washing techniques and safety procedures.
- Ensured all equipment was properly maintained and in working order.
- Developed strategies to increase customer satisfaction with the car wash services provided.
- Implemented quality control measures to ensure high standards were met during each car wash.
- Investigated customer complaints and took corrective action when necessary.
- Provided guidance to employees regarding their duties and responsibilities, including job training when necessary.
- Assisted customers with questions about services offered by the car wash facility.
- Performed pre-soak and wash using automated equipment.
- Operated cash register to collect payments from customers for services rendered.
Head Cashier
Home Depot
Dripping Springs, TX
05.2022 - 02.2023
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Processed refunds for worn, damaged and broken merchandise.
Education
High School Diploma -
Dripping Springs High School
Dripping Springs, TX 08.2021 - Current
Private Pilots License | Instrument Rating -
Above And Beyond Aviation
Austin, TX 02.2024 - 10.2024
Skills
- Adaptability and Dependability
- Positive Attitude
- Policy Enforcement
- Team Leadership
- New Hire Training
- Shift Scheduling
- Customer Service
- Employee Training
- Task Delegation
- Sales Promotion
- Chemical Handling
- Vehicle cleaning
- Cash Register Operation
- Time management and prioritization
Timeline
Head of Sales
Purewash
05.2024 - Current
Private Pilots License | Instrument Rating -
Above And Beyond Aviation
02.2024 - 10.2024
Car Washer Supervisor
Zips Car Wash
03.2023 - 04.2024
Head Cashier
Home Depot
05.2022 - 02.2023
High School Diploma -
Dripping Springs High School
08.2021 - Current
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