Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Acly

Endicott

Summary

Knowledgeable sales associate with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all customers.

Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.

Overview

6
6
years of professional experience

Work History

Barista

Batch Coffee
10.2024 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Restaurant Hostess

The Lost Dog Café
08.2024 - 10.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Concession Stand Worker

Broome County Parks
07.2024 - 08.2024
  • Used cash register to tender change and process cash and credit card payments.
  • Maintained clean, organized workspace according to operational standards.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Consistently provided friendly service to promote better customer engagement.
  • Served drinks and snacks to people, maintaining professionalism, and supporting individual needs.
  • Prepped food items for later use to save staff time during busy hours.

Server

Good Shepherd Homes
08.2022 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Sales Merchandiser

TJX Companies
07.2021 - 08.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Checked fitting room stalls and sorted merchandise to racks.
  • Cleaned and maintained fitting rooms regularly.
  • Organized clothing and accessories that customers had returned to fitting room desk.
  • Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
  • Reduced theft by limiting number of items that each customer took into fitting rooms.

Babysitter

Family
06.2020 - 07.2020
  • Communicated positively with children and guardians.
  • Reassured children when upset providing emotional support and stability.
  • Assisted with meal preparation, and light housekeeping.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Communicated with parents regarding children's progress and development, raising any issues.

Summer Camp Counselor Volunteer

Highland Park
06.2019 - 08.2019
  • Implemented safety protocols during activities to minimize risk of injury while maintaining an enjoyable atmosphere.
  • Led groups of children safely through variety of camp activities.
  • Promoted a positive camp environment through clear communication, active listening, and conflict resolution techniques.
  • Enhanced camper experience by developing and implementing creative and engaging activities.
  • Worked with children 6-13 years old.

Education

Bachelor of Science - Human Development

Binghamton University
Binghamton, NY
05-2028

High School Diploma -

Maine Endwell Senior High School
Endwell NY
06-2023

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership

Timeline

Barista

Batch Coffee
10.2024 - Current

Restaurant Hostess

The Lost Dog Café
08.2024 - 10.2024

Concession Stand Worker

Broome County Parks
07.2024 - 08.2024

Server

Good Shepherd Homes
08.2022 - 07.2024

Sales Merchandiser

TJX Companies
07.2021 - 08.2022

Babysitter

Family
06.2020 - 07.2020

Summer Camp Counselor Volunteer

Highland Park
06.2019 - 08.2019

Bachelor of Science - Human Development

Binghamton University

High School Diploma -

Maine Endwell Senior High School

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