Olivia Alexander
Lovington,NM
Summary
I have worked many job of the years and all gave me a lot of experience with people of all walks of life, customer service has made me more of an out going person. It has also taught me many different ways to approach sales and services. I can handle just about anything thrown at me.
Overview
7
7
years of professional experience
Work History
Groomer's Assistant
Wizard of Paws
Midland, TX
03.2020 - 03.2022
- Assisted Groomers with bathing and drying dogs of various breeds and sizes.
- Provided customer service to pet owners, answering questions about grooming services.
- Greeted customers warmly when they arrived for appointments.
- Observed pets closely while they were being groomed to ensure their safety and comfort.
- Brushed, combed, trimmed and clipped fur on animals according to the instructions provided by groomers.
- Helped restrain animals during grooming procedures as needed.
- Cleaned up after each animal to maintain a safe work environment.
- Checked in clients upon arrival and collected payment for services rendered.
- Maintained accurate records of services performed on each pet in the computer system.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Delivered excellent service to pet owners to drive repeat business.
Mill Work Specialist
Home Depot
Odessa, TX
08.2018 - 08.2019
- Assisted with designing and installing custom millwork for clients.
- Provided technical support and advice on appropriate millwork applications for customers' projects.
- Attended weekly meetings with supervisors to discuss progress on ongoing jobs.
- Unloaded and removed lumber from delivery trucks to place boards on appropriate racks according to grade and size.
- Operated forklifts to pick customer orders in bulk areas.
- Maximized production by going beyond basic job requirements to work with team members, train new workers and enhance efficiency.
Sales Associate
Sunrise Commincations
Springfield, NH
12.2017 - 04.2018
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Analyzed customer feedback data to recommend improvements in service quality.
Waitress
Hooters
Odessa, TX
06.2016 - 11.2017
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Cashier/Waitress
Pizza Hut
Odessa, TX
03.2015 - 05.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
OHS
Odessa Tx06-2016
Skills
- Customer Service
- Price Negotiation
- True Team Player
- Great Planning Skills
- Sales Closing
- Relationship Development
- Product Management And Pricing
Affiliations
- mother of 2
- Gardener
- Reader/Writer
Timeline
Groomer's Assistant
Wizard of Paws
03.2020 - 03.2022
Mill Work Specialist
Home Depot
08.2018 - 08.2019
Sales Associate
Sunrise Commincations
12.2017 - 04.2018
Waitress
Hooters
06.2016 - 11.2017
Cashier/Waitress
Pizza Hut
03.2015 - 05.2016
High School Diploma -
OHS
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