- Baking
- Crocheting
- Reading
- Hiking
- Traveling
Olivia Altepeter
SAINTLOUIS,MO
Summary
Patient Care Associate with a strong foundation in compassionate care and support. Proven ability to assist in patient hygiene, monitor vital signs, and ensure patient comfort, contributing to a collaborative and results-driven environment. Reliable team player with excellent communication, adaptability skills, and always willing to lend a helping hand to nursing staff.
Overview
5
5
years of professional experience
Work History
Patient Care Associate
Mercy Hospital St. Louis
07.2024 - Current
- Monitored vital signs and reported changes to the healthcare team for timely interventions.
- Assisted nursing staff with patient care tasks to enhance overall patient experience.
- Trained new staff on best practices in patient handling and safety procedures.
- Maintained a clean, safe, and well-organized patient environment.
- Assisted patients with activities of daily living, mobility, and hygiene needs in a safe and timely manner.
Team Manager
Panera Bread
08.2023 - 06.2024
- Supervised daily operations, ensuring adherence to food safety and cleanliness standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory levels, conducting regular audits to minimize waste and ensure product availability.
- Resolved customer concerns promptly, improving overall guest satisfaction ratings.
- Enforced compliance with health regulations during inspections and internal audits.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Team Lead
Panera Bread
01.2023 - 08.2023
- Trained and mentored new staff on core processes and customer service standards.
- Monitored inventory levels, ensuring timely replenishment of supplies and ingredients.
- Resolved customer complaints promptly, enhancing overall dining experience at the location.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
Cashier
Panera Bread
01.2022 - 01.2023
- Process customer transactions accurately and efficiently using point-of-sale systems.
- Maintain clean and organized bakery and dining room to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in the front bakery
Education
Associate of Applied Science - Nursing
Saint Louis Community College
St. Louis, MO12.2026
Rosati-Kain Academy
Skills
- Basic life support
- Compassionate care
- Multitasking
- Team collaboration
- Active listening
Interests
Timeline
Patient Care Associate
Mercy Hospital St. Louis
07.2024 - Current
Team Manager
Panera Bread
08.2023 - 06.2024
Team Lead
Panera Bread
01.2023 - 08.2023
Cashier
Panera Bread
01.2022 - 01.2023
Rosati-Kain Academy
Associate of Applied Science - Nursing
Saint Louis Community College