Olivia Armes
Bardstown,Kentucky
Summary
Dynamic and dedicated professional with experience as a Mental Health Technician at Heartland Youth Village, skilled in crisis intervention and team development. Proven ability to enhance patient well-being through effective communication and ethical awareness, while maintaining a positive attitude and attention to detail in high-pressure environments.
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
2026
2026
years of professional experience
Work History
Student
2023 - Current
- Assisted in organizing study materials and resources for effective learning sessions.
- Provided support in research projects, gathering data and summarizing findings.
- Collaborated with peers to develop presentations and enhance communication skills.
- Participated in team discussions, contributing ideas and solutions for group assignments.
- Maintained accurate records of coursework and project deadlines for efficient time management.
- Collaborated on group projects to complete professional deliverables.
Mental Health Technician
Heartland Youth Village
2025 - 2026
- Assisted in monitoring patients' mental health and behavioral changes.
- Provided support during therapeutic activities and group sessions.
- Documented patient progress and reported observations to healthcare team.
- Maintained clean, safe environment to promote patient well-being.
- Educated patients on coping strategies and self-care practices.
- Participated in training sessions to enhance skills in mental health support.
- Implemented crisis intervention techniques to ensure patient safety.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Hospitality Manager
2018 - 2025
- Led operational teams to enhance guest satisfaction and streamline service delivery.
- Developed training programs for staff, improving service standards and employee retention.
- Implemented cost-control measures that reduced expenses while maintaining service quality.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Analyzed guest feedback to identify trends and improve overall customer experience.
- Coordinated events and functions, optimizing logistics and resource allocation for success.
- Increased customer service ratings significantly through personable service.
- Built strong relationships with vendors, enhancing supply chain efficiency and product offerings.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
Education
Bachelor of Science - Forensic Psychology
Capella University
Minneapolis, MN03-2026
No Degree - Nursing/Psychology
Galen College of Nursing
Louisville, KY03-2025
Skills
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Active learning
- Energetic and enthusiastic
- Customer service
- Punctual and reliable
- Flexible schedule
- Complex Problem-solving
- Ethical awareness
- Team development
- Critical reflection
Timeline
Student
2023 - Current
Mental Health Technician
Heartland Youth Village
2025 - 2026
Hospitality Manager
2018 - 2025
Bachelor of Science - Forensic Psychology
Capella University
No Degree - Nursing/Psychology
Galen College of Nursing