Olivia Bairos
Hopkinton,MA
Summary
Dynamic and detail-oriented professional with extensive experience at The Rail Trail, excelling in customer service and effective multitasking. Proven ability to enhance guest satisfaction through proactive support and efficient reservation coordination. Thrives in fast paced settings. Recognized for training new staff and fostering a welcoming environment, ensuring a memorable dining experience for all patrons.
Overview
2
2
years of professional experience
Work History
Hostess, Busser
The Rail Trail
Milford, Ma
06.2025 - Current
- Coordinated seating for guests while maintaining a welcoming atmosphere to promote enjoyable dining.
- Managed reservation system, optimizing table assignments for efficiency.
- Provided menu information and answered guest inquiries with professionalism.
- Assisted in training new host staff on procedures and customer service standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Coordinated efforts with servers, food runners, and bussers to uphold cleanliness and readiness of dining space for optimal guest satisfaction.
Hostess, Busser
Central Public House
Hopkinton, MA
04.2024 - 06.2025
- Maintained cleanliness of entrance area, enhancing overall ambiance.
- Handled customer complaints promptly, fostering a welcoming environment.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Welcomed and seated guests, ensuring a positive dining experience.
- Managed reservation system, optimizing table assignments for efficiency.
Education
High School Diploma -
Hopkinton High School
Hopkinton, MA05.2027
Skills
- Customer service
- Effective multitasking
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Safe food handling
- Food running
- Server support
- Menu memorization
- Reservation coordination
- Restaurant operations
- Special dietary requirements
- Positive and professional
- Flexible and adaptable
- Reliable and trustworthy
- Staff training
Timeline
Hostess, Busser
The Rail Trail
06.2025 - Current
Hostess, Busser
Central Public House
04.2024 - 06.2025
High School Diploma -
Hopkinton High School