Olivia Barba Turrado
Overview
2
2
years of professional experience
Work History
Call Center Representative
NRG Research Group
Nags Head
11.2024 - Current
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Responded to questions from voters concerning their rights, responsibilities, and eligibility requirements.
- Verified voter registration information, including names and addresses.
- Collected necessary information from voters to determine correct voting location and ballot.
Secretary's Assistant
One Hour Heating
Kill Devil Hills
09.2023 - 03.2024
- Handled confidential documents with discretion.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Managed multiple calendars and contacts using computer software.
Education
High School Diploma -
Manteo High School
Manteo, NC06-2015
Skills
- Call logging
- FLUENT IN Spanish and English
- Administrative: Appointment scheduling, patient registration, data entry, insurance verification, multi-line phone systems, and electronic health records (EHR) systems
- Communication: Excellent verbal and written communication, active listening, compassionate patient interaction, conflict resolution, and handling sensitive information with discretion
- Organizational: Multitasking, time management, record-keeping, and office administration
- Technical: Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and experience with various office equipment
- Interpersonal: Calm under pressure, patient, and a cooperative team player
Summery
"I am passionate about providing high-quality, compassionate care to patients, a value I've always held, and I'm eager to bring my skills to this hospital because of its strong commitment to patient well-being. My background has instilled in me a deep sense of empathy and a drive to make a difference, and I believe this position aligns perfectly with my desire to grow in a collaborative and patient-focused environment".
Timeline
Call Center Representative
NRG Research Group
11.2024 - Current
Secretary's Assistant
One Hour Heating
09.2023 - 03.2024
High School Diploma -
Manteo High School