Olivia Baughman
Mobile,Alabama
Summary
I am a retired seasonal worker, which makes me a dynamic professional with a proven track record at Taos Ski Valley, enhancing customer satisfaction through exceptional service and effective complaint resolution. Skilled in Microsoft Office and adept at multitasking, I excel in fast-paced environments, demonstrating adaptability and a keen attention to detail. During my time in real estate I successfully increased property showings, showcasing my ability to improve operational efficiency and foster strong client relationships.
Overview
4
4
years of professional experience
Work History
Indoor Support Staff
Taos Ski Valley
11.2023 - 04.2024
- Resolved customer complaints with diplomatic and courteous communication.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Assisted teachers with class management to maintain positive learning environment.
- Maintained safety and security by overseeing students during lunch and breaks.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
Receptionist
Performance Tours Rafting
05.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Receptionist
Taos Ski Valley
11.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
ISA Agent
Rick Fuller Realty
09.2020 - 02.2022
- Increased property showings by efficiently scheduling appointments and coordinating with clients, agents, and brokers.
- Maintained client database accurately using CRM software systems allowing efficient tracking of leads and follow-ups resulting in better customer relations management strategies implementation.
- Coordinated appointments to show marketed properties.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Associate of Science - Math And Science
Los Medanos College
Pittsburg, CA 05.2001 -
Skills
Microsoft Office
Calendar Management
Fast Learner
Multitasking and Time Management
Customer Service
Excellent Communication
Team Collaboration
Attention to Detail
Adaptability
Timeline
Indoor Support Staff
Taos Ski Valley
11.2023 - 04.2024
Receptionist
Performance Tours Rafting
05.2023 - 09.2023
Receptionist
Taos Ski Valley
11.2022 - 04.2023
ISA Agent
Rick Fuller Realty
09.2020 - 02.2022
Associate of Science - Math And Science
Los Medanos College
05.2001 -
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