Olivia Bertagna
Boise,ID
Summary
Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
4
4
years of professional experience
Work History
Retail Sales Assistant
Hike N Peaks
Barista
Dutch Bros
01.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Dance Teacher
Sisters Dance Academy
09.2019 - 01.2023
- Planned routines for recitals and performances.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
Server
Roberts Pub Black Butte Ranch
05.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Counter Customer Service
The Bistro Black Butte Ranch
06.2020 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Master of Arts - Special Education
Boise State University
Boise, ID05.2025
High School Diploma -
Sisters High School
Sisters, OR06.2021
Skills
- Waiting Tables
- Cool Under Pressure
- Server Training
- Servsafe Certified
- Natural Leadership
- Service Prioritization
- Warm and Friendly
- Server Improvements
Timeline
Barista
Dutch Bros
01.2023 - Current
Server
Roberts Pub Black Butte Ranch
05.2022 - 10.2022
Counter Customer Service
The Bistro Black Butte Ranch
06.2020 - 10.2020
Dance Teacher
Sisters Dance Academy
09.2019 - 01.2023
Retail Sales Assistant
Hike N Peaks
Master of Arts - Special Education
Boise State University
High School Diploma -
Sisters High School
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