Jaleel Williams
Munster,IN
Summary
Dedicated and friendly customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Work to gain a clear understanding of tasks and goals. Motivated to learn, grow and excel in any position.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
OSL Retail Services
Schererville, IN
01.2024 - Current
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Used product knowledge to suggest items to match client needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Addressed customer questions and concerns regarding products and services.
Retail Sales Associate
Walmart
Olympia Fields, IL
08.2023 - 01.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Server
Outback Steakhouse
Calumet City, IL
08.2016 - 08.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
General Studies
South Suburban College of Cook County
South Holland, IL08.2012
High School Diploma -
Thornton Fractional North High School
Calumet City, IL08.2008
Skills
- Food and Beverage Service
- Team Player
- Transactions and Cash Handling
- Menu Memorization and Presentation
- Warm and Friendly
- PPE Guideline Compliance
- Special Requests and Substitutions
- Able to Lift 30 Pounds
- Specials Promotion and Upselling
- Customer Service and Rapport
- High-Volume Dining
- Cool Under Pressure
- Greeting and Seating Guests
- Stocking and Replenishing
- Waiting Tables
- Guest Relations Management
- Natural Leadership
- Handheld Scanners
- Assembly and Production
- Machine Maintenance
- Processing Knowledge
- Materials Assembly
- Machinery Monitoring
- Heavy Labor
- Workplace Safety
- Customer Service
- Order Processing
- Display Setup
- Money Handling
- Store Opening and Closing
- Teamwork
- Sales goal achievement
- Professional Appearance
- Upselling strategies
- Phone Etiquette
References
References available upon request.
Timeline
Retail Sales Associate
OSL Retail Services
01.2024 - Current
Retail Sales Associate
Walmart
08.2023 - 01.2024
Server
Outback Steakhouse
08.2016 - 08.2023
General Studies
South Suburban College of Cook County
High School Diploma -
Thornton Fractional North High School