Olivia Blair
Brooklyn ,NY
Summary
Dynamic professional with experience as a Paraprofessional at the Department of Education, adept at behavior management and effective communication. Enhanced student support through tailored IEP strategies and small group assistance, encouraging a positive learning environment.
Overview
9
9
years of professional experience
Work History
Paraprofessional
Department Of Education
01.2018 - 05.2025
- Oversaw students in the classroom to monitor, enforce rules, and support the teacher.
- Improved classroom management by with behavioral interventions and monitoring student progress.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead y at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Customer Service Representative
Lowes Home Improvment
02.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Speech Language Pathology
Brooklyn College
Brooklyn, NY05-2026
Speech Language Pathology
Kingsborough Community College
Brooklyn, NY06-2024
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- IEP
Timeline
Paraprofessional
Department Of Education
01.2018 - 05.2025
Customer Service Representative
Lowes Home Improvment
02.2016 - 01.2018
Associate of Arts - Speech Language Pathology
Brooklyn College
Speech Language Pathology
Kingsborough Community College
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