Olivia Bodnar
Torrington,CT
Summary
Highly organized and detail-oriented professional with strong administrative and communication skills, seeking a Unit Secretary position in a healthcare setting. Skilled in maintaining accurate records, coordinating schedules, and supporting medical staff to ensure smooth unit operations. Dedicated to delivering excellent patient service while maintaining confidentiality and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Billing Clerk
Torrington Water Company
Torrington, CT
11.2015 - 07.2017
- Responsible for the billing and revenue balancing of water consumption for over 10,000 customers.
- Entering water meter readings, checking for accuracy, and making any adjustments before billing deadline each week.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
Universal Banker
Webster Bank
Forestville, CT
05.2012 - 11.2015
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Counted, verified and handled bank deposits and armored car transactions
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks and debit cards.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and provided personalized solutions.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and maintained strong customer relationships, providing exceptional service.
Education
Associate of Science - Health Information Management
CT STATE COMMUNITY COLLEGE
Winsted, CT05.2023
Skills
- Strong knowledge of medical terminology
- Detail oriented
- Record keeping and data entry
- Filing, scanning and document management
- HIPAA compliance
- Microsoft Office Suite
- Professionalism and confidentiality
- Teamwork and collaboration
- Time management
- Excellent communication
Accomplishments
- Recognized for composure and professionalism in maintaining protocol and supporting staff during a high-stress emergency.
- Managed a multi-line phone system, routing calls quickly and effectively
- Consistently met deadlines in a fast-paced environment while handling multiple priorities.
- Provided professional, compassionate support to clients and staff, consistently praised for communication, confidentiality and customer service.
Certification
Medical billing and coding
Timeline
Billing Clerk
Torrington Water Company
11.2015 - 07.2017
Universal Banker
Webster Bank
05.2012 - 11.2015
Associate of Science - Health Information Management
CT STATE COMMUNITY COLLEGE