Olivia Bolton
Slatington,PA
Summary
Organized and efficient Account Coordinator supporting corporate level officers and senior management personnel with demonstrated expertise in leadership, organization, and transcribing. Willing to lend a hand at any time and complete tasks with enthusiasm. Engaging and personable to improve quality control and provide dedicated service to clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Medical Scribe/Clinical Assistant
Lehigh Valley Center For Sight
07.2014 - Current
- Aided in continuation of care for patients by clearly documenting follow-up instructions and scheduling future appointments as needed.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
- Troubleshoot and resolve technical issues to maintain productivity and quality of work.
- Accompanied physicians to work efficiently in fast-paced, stressful environments.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in fast-paced clinical environments while maintaining high levels of accuracy in all documentation efforts.
- Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
- Skilled at working independently and collaboratively in team environments.
- Proven ability to learn quickly and adapt to new situations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported/trained clinical staff during examinations and procedures, ensuring timely completion of tasks and optimal patient comfort.
- Answered telephone calls to offer office information, answer questions, complete prescription refills, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Organized and detail-oriented with strong work ethic.
Phone Banker
Wells Fargo
06.2013 - 05.2014
- Built strong rapport with customers through empathetic listening skills, understanding their unique situations, and providing tailored assistance accordingly.
- Boosted sales revenue by offering personalized product recommendations based on clients'' financial needs and goals.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Educated customers on online banking and mobile banking applications.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Assisted in training new hires by sharing knowledge, demonstrating best practices, and offering guidance on effective phone banking techniques.
- Cross-sold credit cards, loans and other bank products.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with strong sense of personal responsibility.
Education
High School Diploma -
Whitehall-Coplay High School
Whitehall, PA06.2012
High School Diploma -
Lehigh Career And Technical Institute
Schnecksville, PA06.2012
Skills
- Computer Savvy
- Proficient in Microsoft Office
- Leadership Skills
- Good Telephone Etiquette
- Friendly, Positive Attitude
- Staff Training
- Customer Service
- Multitasking and Organization
Timeline
Medical Scribe/Clinical Assistant
Lehigh Valley Center For Sight
07.2014 - Current
Phone Banker
Wells Fargo
06.2013 - 05.2014
High School Diploma -
Whitehall-Coplay High School
High School Diploma -
Lehigh Career And Technical Institute
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