Michelle D Rosario

• Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
• Enhanced team performance by providing regular supervision, training, and professional development opportunities.
• Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
• Streamlined workflow processes for increased efficiency and improved patient care delivery.
• Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
• Managed complex cases effectively through close collaboration with multidisciplinary teams, ensuring optimal patient outcomes.
• Mentored dental resident members, fostering a supportive learning environment and enhancing their professional growth.

*Provide training, direction and support to clinic managers in all dental aspects. To include organization Policies and Procedures and all other daily operational activities needed to perform the job.

*Design, encourage, support and inspire staff in the pursuit and development of new ideas and ways of improving dental services and methods to include integration with medical practices.

*Fill in for dental clinic managers as needed and/or as directed by the CEO.

*Plan, direct, manage, and evaluate staff and operations within dental clinics and dental department. Provide feedback to Regional Clinic Manager on dental engagement and response of clinic manager to dental needs. Provide leadership and direct oversight for dental requirements for clinic managers to promote the efficient use of staff, resources and dental supplies and encourage opportunities to decrease operational costs and increase revenue.

* Coordinate with the Dental Director to implement the initiatives, policies, procedures, and protocols of the dental department.

* Interact with outside organizations and community organizations to develop community relationships that provide dental services.

*Continuous learning in both personal and professional development.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.