Katherinne Rodriguez
Registered Nurse
Whitehall,PA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable care navigator serving diverse needs of patients through active communication and responsive engagement with healthcare services. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Bilingual - able to speak read and write Spanish fluently.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Care Navigator
Neighborhood Health Centers Of The Lehigh Valley
Bethlehem, PA
09.2015 - 04.2022
- Identified gaps in care and assisted in closure of gaps.
- Assisted members with social determinants of health and linked to appropriate community resources.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Maintained confidential health information according to state and federal regulations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Taught patients and families to use at-home medical equipment.
- Engaged with patients to provide critical information.
- Trained new staff on rooming patients, taking vitals, administration of vaccines, phlebotomy and medication
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Certified Clinical Medical Assistant
Neighborhood Health Centers Of The Lehigh Valley
Bethlehem, PA
09.2015 - 04.2022
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Assessed student performance and provided feedback to facilitate student success.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Collaborated with adults and children to provide safe and educational experience.
- Developed and implemented engaging lesson plans to keep learner attention.
Waitress
Plain And Fancy
Quakertown, PA
01.2012 - 01.2017
- Displayed enthusiasm and promoted excellent service to customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Associate of Science - Nursing
St. Luke's School of Nursing
Bethlehem, PA 05.2022 - Current
Associate of Science - Medical Assistance
McCann School of Business And Technology
Allentown, PA 03.2012 - 10.2015
Medical Billing And Coding - Medical Billing And Coding
LCCC
Schnecksville, PA 08.2008 - 12.2010
Skills
Chart pulling
Timeline
Associate of Science - Nursing
St. Luke's School of Nursing
05.2022 - Current
Care Navigator
Neighborhood Health Centers Of The Lehigh Valley
09.2015 - 04.2022
Certified Clinical Medical Assistant
Neighborhood Health Centers Of The Lehigh Valley
09.2015 - 04.2022
Associate of Science - Medical Assistance
McCann School of Business And Technology
03.2012 - 10.2015
Waitress
Plain And Fancy
01.2012 - 01.2017
Medical Billing And Coding - Medical Billing And Coding
LCCC
08.2008 - 12.2010
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