Summary
Overview
Work History
Education
Skills
Timeline
Generic

SANDRINE ETIENNE

Account Manager
NEW LONDON,CT

Summary

Capable Patient Representative dedicated to providing superior support for patients needing reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable Account Manager serving the diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains the highest standards of ethics, professionalism, and regulatory compliance to ease everyday stressors and de-escalate potential conflicts.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Care Navigator

United Healthcare Group
01.2023 - Current
  • Identified gaps in care and assisted in the closure of gaps.
  • Educated members on gaps in care and assisted with scheduling provider appointments.
  • Maintained confidential health information according to state and federal regulations.
  • Assisted members with social determinants of health and linked them to appropriate community resources.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Engaged with patients to provide critical information.
  • Assisted members with social determinants of health and linked them to appropriate community resources.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard the confidentiality of patient records.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Assistant manager

Alternative Services
New London
12.2020 - Current


  • Responding to crises and documenting or charting activities or incidents
  • Assisting in assessing and prioritizing the needs of the individuals and
  • Oversee and be responsible for the documentation of PSP data, daily checklists, med tracking, assessments, menu coordination purchasing, and taking individuals to medical appointments, etc
  • Follow policy and procedures for staff supervision and make recommendations for appropriate actions.
  • Made hiring recommendations to increase the company's productivity and profitability with quality workers.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Established team priorities, maintained schedules, and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.

Logistical Specialist

U.S Army at U.S.A Millitary
Branford
11.2019 - Current
  • For Bravo Troop, 2CR Regimental Support
  • Squadron; establishes and maintains stock records and other documents such as inventory, materiel control, accounting, and supply reports; unloads, unpacks, visually inspects, counts, segregates, palletizes, and stores incoming supplies and equipment; responsible for the safety and professional growth of peers and accomplishing assigned missions.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Coordinated shipping requests for expedited delivery and documented them accurately to achieve correct billing.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

Account Manager

Sound Community Services
New London, CT
05.2021 - 01.2023
  • Conduct intake assessment, needs assessment, treatment planning, and reassessment services.
  • Provide day-to-day support, supervision, and performance reviews for Patient Navigators. Screen clients for eligibility for direct and support services and refer clients to needed services, such as mental health, housing, crisis, and employment assistance.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Educated clients on new products or services to increase customer engagement with the brand.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

Patient service coordinator

Hartford Medical group
11.2017 - 01.2021
  • Ensure compliance with professional standards & regulatory requirements
  • Provide patient consultations and recommended treatments
  • Discuss the cost of service, insurance coverage, and payment options with the patient
  • Work as a team player to ensure each patient receives the best service possible
  • Provide community resources and referrals for continuing care
  • Demonstrated exceptional customer service to foster a welcoming and professional environment for patients.
  • Sent medical and surgical questionnaire forms to patients to obtain missing information.
  • Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
  • Assist in locating funding for particular procedures or other patient needs
  • I've provided the patient with an after-visit summary and scheduled the next appointment to maintain continuous care and facilitate the treatment plan.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Collected forms, insurance cards, and co-pays to facilitate the registration process and prepare patients for appointments.
  • Oversaw monthly inventory orders to guarantee a properly stocked office.
  • Verified patient availability during the appointment scheduling process to reduce reschedules and cancellations.
  • Administered billing functions to maintain profitability and meet compliance, quality, and productivity standards.
  • Conducted personal interviews to obtain required financial information.
  • Used Epic to process and post personal checks, credit cards, incoming cash receivables, and care credit transactions.

Education

B.S - Health Science

Eastern Connecticut State University
07.2016 - 5 2020

MHA - Healthcare Administration

Capella University
01.2021 - Current

Skills

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Timeline

Care Navigator

United Healthcare Group
01.2023 - Current

Account Manager

Sound Community Services
05.2021 - 01.2023

MHA - Healthcare Administration

Capella University
01.2021 - Current

Assistant manager

Alternative Services
12.2020 - Current

Logistical Specialist

U.S Army at U.S.A Millitary
11.2019 - Current

Patient service coordinator

Hartford Medical group
11.2017 - 01.2021

B.S - Health Science

Eastern Connecticut State University
07.2016 - 5 2020

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SANDRINE ETIENNEAccount Manager