Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
AssistantManager

Olivia Bondurant

Helena,AL

Summary

Eager and goal-oriented student with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive customer satisfaction and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Pelham Civic Center Pro Shop
10.2021 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Server

Waffle House
09.2020 - 02.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Bachelor of Science - Nursing

Auburn University
Auburn, AL
12-2026

Associate of Science - Nursing

Central Alabama Community College
Childersburg, AL
05-2026

Skills

  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Goal setting
  • Policy enforcement
  • Schedule oversight
  • Multitasking and organization
  • Team collaboration

Affiliations

  • Cultivate Church

Timeline

Assistant Manager

Pelham Civic Center Pro Shop
10.2021 - Current

Server

Waffle House
09.2020 - 02.2022

Bachelor of Science - Nursing

Auburn University

Associate of Science - Nursing

Central Alabama Community College

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