Olivia Bono

Cashier/ Gas Attendant

Chicago Boat House

08.2020 - Current

Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Restocked and organized merchandise in front lanes.
Maintained current knowledge of store promotions and highlighted sales to customers.
Performed cash, card and check transactions to complete customer purchases.
Identified and resolved discrepancies and errors in customer accounts.
Set up new sales displays each week with fresh merchandise.
Built relationships with customers to encourage repeat business.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Worked closely with shift manager to solve problems and handle customer concerns.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Answered questions about store policies and addressed customer concerns.
Followed boat fueling safety requirements before proceeding with fill-ups.
Enhanced customer satisfaction by providing efficient and friendly service during gas dock operations.
Reported operations and equipment problems to supervisor for prompt handling.
Followed safety protocols while working, avoiding accidents and injuries.
Streamlined reservation process through implementation of an online booking system, improving overall customer experience.
Arranged for cleaning and upkeep to keep properties presentable for potential boat rentals
Facilitated smooth check-in/check-out experiences for customers by effectively managing scheduling conflicts.