Olivia Bowden

- Serve customers quickly and efficiently and create strategies to prevent delays.

- Create a welcoming coffeehouse experience through customer service, beverage preparation and presentation, thorough cleanliness and sanitation of space.

- Train new and current workers to maintain and uphold store policies and optimize staffing patterns.

- Handle and resolve customer issues and complaints with professionalism.

- Wrapped christmas presents for local foster children.

- Picked out specific gifts requested by children from donated supplies to ensure a happy Christmas for all recipients.

- Packed back to school backpacks with needed school supplies for foster children going back to school.

- Organized and cleaned home after activities by picking up toys and straightening up play room.

- Played games, worked on puzzles and read books to young children.

- Prepared healthy, age-appropriate snacks.

- Led indoor and outdoor activities to entertain and occupy children.

Costa Rica Trip:

- Engaged in local community service activities like beach clean-ups and dog walking with local shelters.

- Played a variety of sports with local children using differing communicating techniques despite language barrier

- Took a leadership course taught by a group of female athletes that taught the fundamentals of being an effective leader.

Spain Trip:

- Lead a youth soccer and basketball camp for local children.

-Applied what I learned in Costa Rica and lead a leadership workshop for a local youth softball/baseball team.

- Effectively communicated with the local children despite language barrier

- Worked at multiple different stations including the Deli, The Edge Cafe, and Flipps Grill.

- Maintained clean, trash-free workspaces to maximize productivity and safety.

- Greeted customers at counter to fulfill requests and answer questions.

- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.