Olivia Bredemeier
Prince George,VA
Summary
Emergency Communications Officer with 3+ years of experience managing high-volume emergency and non-emergency calls and coordinating multi-agency response. Proven ability to train and mentor new personnel, maintain composure under pressure, and make critical decisions in fast-paced environments. Demonstrated leadership in supporting team operations, improving trainee performance, and ensuring accurate, efficient communication during active incidents. Seeking to leverage experience and leadership skills in an Emergency Communications Supervisor role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Prince George Emergency Communications Center
Prince George, VA
02.2023 - Current
- Manage high-volume emergency and non-emergency calls, prioritizing incidents and dispatching police, fire, and EMS resources in real time
- Monitor multi-channel radio traffic and maintain situational awareness across multiple active incidents
- Coordinate communication between field personnel and agencies to ensure accurate, timely information flow
- Make critical decisions in high-pressure situations while maintaining professionalism and composure
- Utilize Computer-Aided Dispatch (CAD) and VCIN systems to enter, update, and retrieve sensitive law enforcement data
- Assess needs of responding personnel and relay critical updates to support safe and effective incident response
- Demonstrate strong multitasking abilities by handling simultaneous calls, radio traffic, and data entry
- Train and mentor new Emergency Communications Officers, providing instruction on procedures, systems, and call-handling techniques
- Provide constructive feedback to trainees to improve performance, accuracy, and confidence
Fulfillment Expert
Target
Prince George, VA
11.2020 - 01.2023
- Processed high-volume customer orders with speed and accuracy in a fast-paced environment
- Maintained strong organizational and time management skills to meet strict deadlines
- Collaborated with team leadership to improve workflow efficiency and task completion
- Adapted quickly to changing priorities and operational demands
Front Desk Associate
KingPin Lanes
Midlothian, VA
11.2018 - 03.2020
- Handled high-volume phone and in-person customer interactions professionally and efficiently
- Resolved customer concerns using strong communication and problem-solving skills
- Managed reservations and processed payments accurately using POS systems
- Supported team operations in a fast-paced, customer-focused environment
Education
High School Diploma -
Penn Foster High School
Scranton, PA06.2020
Skills
- Emergency Call Handling & Dispatch
- Training & Mentorship
- Multi-Agency Coordination
- Crisis Decision-Making
- CAD & VCIN Systems
- Radio Communications
- Conflict Resolution
- Time Management & Multitasking
Certification
- CPR/AED Certified
- Virginia Criminal Information Network (VCIN) Certified
- Emergency Medical Dispatch certified
- Certified Training Officer
References
Keleigh Blevins- +1 (804) 836-4773//coworker
Kblevins@princegeorgecountyva.gov
Melissa Brubaker- (270) 874-9267//family friend
Brubaker.melissa31@gmail.com
Christian Davies-(804) 572-5857// previous coworker
Timeline
Emergency Communications Officer
Prince George Emergency Communications Center
02.2023 - Current
Fulfillment Expert
Target
11.2020 - 01.2023
Front Desk Associate
KingPin Lanes
11.2018 - 03.2020
High School Diploma -
Penn Foster High School