Olivia Brock
Charleston,SC
Summary
I have learned the importance of dependability and reliability within many settings, like throughout school, in the workplace, and on a volleyball team. I enjoy being around many different people and always staying busy. I have plenty of experience handling customers and cash/card transactions. I am always eager to interact with my peers and other people I meet. I work well in challenging and fast-paced environments and am able to take on many tasks at once while staying focused on performing efficiently.
Overview
5
5
years of professional experience
Work History
Barista
Dave Workman
05.2024 - Current
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
Chick-Fil-A Team Member
Joel Benson
12.2022 - 05.2024
- I learned how to handle money and making transactions, making sure that each transaction was accurate and the correct amount of change was given.
- I have handled a variety of different customer exchanges and have learned how to talk to and serve a multitude of different types of people.
- I work taking orders and making sure that they are accurately fulfilled by speaking clearly, reading back the orders, and communicating with both the guest in front of me and my staff.
- I clean the dining room area, restrooms, and kitchen areas to ensure the safety and cleanliness of our work and dining space.
- I have worked with many team leaders and executives who have helped me grow into an even more coachable, reliable, and supportive individual.
- Arrived at all my scheduled shifts on time, in uniform, and fully prepared for the morning/evening that I'm working.
Shift Leader
Cherish Cyr
06.2021 - 08.2022
- I trained our new employees and made them feel welcome in a new environment, while ensuring they were trained accurately and thoroughly.
- Completed cash and credit card transactions accurately using our POS software.
- Dealt with a number of customers on a daily basis and
- As I worked many shifts completely by myself, I made sure that all yogurt machines and toppings were fully stocked, both the front and back of the store were spotless, and that I still gave all of my attention and focus to our guests to guarantee their experience was great.
- At the end of each night, I closed the entire store which included cleaning, stocking our yogurt and toppings, taking out trash, cleaning our machines, and counting and closing out our register.
Hostess/Waitress
Starr Teel
03.2020 - 05.2021
- Maintained customer satisfaction with timely table check-ins to check on our guests and serve their needs.
- Served our guests to ensure that their experience at the restaurant was pleasant, clean, and accurate.
- As a hostess, I seated our guests and when we were busy, I took down names for reservations to make sure that everyone was seated. I communicated with each individual guest/party about their wait times.
- I cleaned tables and closed our dining room area to guarantee that our dining area was clean and safe for all of our guests and staff.
- Communicated with my staff about any potential issues regarding our guests, food, cleanliness, etc.
- As this was my first job, I learned the importance of being dependable and reliable in a team environment.
Education
High School Diploma -
Hendersonville High School
Hendersonville, North Carolina05.2024
Skills
- Cash Handling
- POS Systems
- Customer Service
- Guest Relations
- Team Leadership
- Competitive
- Dependable
- Mentoring
- Leadership Development
- Personable and Friendly
- Strong Work Ethic
- Time Management
- Speedy and efficient
- Exceptional customer service
- Friendly and outgoing
- Positive and professional
Timeline
Barista
Dave Workman
05.2024 - Current
Chick-Fil-A Team Member
Joel Benson
12.2022 - 05.2024
Shift Leader
Cherish Cyr
06.2021 - 08.2022
Hostess/Waitress
Starr Teel
03.2020 - 05.2021
High School Diploma -
Hendersonville High School
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