Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Brock

Grand Rapids

Summary

Dynamic Bakery Manager with a proven track record at Nothing Bundt Cakes, excelling in order management and customer service. Achieved significant cost savings through effective inventory management while ensuring compliance with sanitation procedures. Recognized for enhancing customer satisfaction and driving sales through visually appealing displays and prompt issue resolution.

Overview

6
6
years of professional experience

Work History

Bakery Manager

Nothing Bundt Cakes
09.2021 - Current
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.

Guest Service Representative

Unidine - University of Michigan Health West
04.2019 - 09.2021
  • Assisted guests with dietary modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Baker - Internship

Wealthy Street Bakery
05.2020 - 09.2020
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Education

Associate of Arts - Culinary

Grand Rapids Community College
Grand Rapids, MI
04-2023

Skills

  • Order management
  • Employee scheduling
  • Supply ordering
  • Food management experience
  • Sanitation procedures
  • POS system operation
  • Preventive Maintenance
  • Social media management

Timeline

Bakery Manager

Nothing Bundt Cakes
09.2021 - Current

Baker - Internship

Wealthy Street Bakery
05.2020 - 09.2020

Guest Service Representative

Unidine - University of Michigan Health West
04.2019 - 09.2021

Associate of Arts - Culinary

Grand Rapids Community College

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