Olivia Brown
Phoenix,AZ
Summary
Proven hospitality professional with a track record of enhancing guest experiences at Whiskey Row through exceptional customer service and effective upselling. Skilled in cash handling and guest engagement, consistently maintaining a professional appearance. Excelled in fast-paced environments, demonstrating a strong work ethic and collaborative spirit to exceed service quality standards.
Overview
7
7
years of professional experience
Work History
Bottle Service Server
Whiskey Row
06.2022 - Current
- Coordinate table side bottle service to large parties and VIP clients
- Hold extensive knowledge of the menu with a high ability to upsell
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Casa Amigos
04.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked effortlessly in high volume, busy enviroment
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Catered to large parties efficiently
- Maintained updated knowledge of all menu items, liquor brands, beers and non-alcoholic beverages
Barista
Starbucks
01.2019 - 03.2021
- Opened a high volume store daily
- Worked effortlessly in a high volume busy enviroment
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
Hostess
Texas Roadhouse Restaurant
05.2017 - 03.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
Education
Associate of Arts - Marketing
Maricopa Community Colleges, Glendale Community College
Glendale, AZ12-2021
High School Diploma -
Deer Valley High School
Glendale, AZ05-2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Effective customer upselling
Timeline
Bottle Service Server
Whiskey Row
06.2022 - Current
Server
Casa Amigos
04.2021 - 06.2022
Barista
Starbucks
01.2019 - 03.2021
Hostess
Texas Roadhouse Restaurant
05.2017 - 03.2019
Associate of Arts - Marketing
Maricopa Community Colleges, Glendale Community College
High School Diploma -
Deer Valley High School
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