Olivia Butler
Topeka,KS
Summary
Technology-inclined professional with strong troubleshooting capabilities in computer hardware and software issues for customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Central Support Specialist
Carbon Health Technologies
10.2021 - Current
- Remote position supporting 160+ Urgent Care's in daily operations such as handling appointments, lab results, answering phones and responding to emails
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Works with EHR system to send medical records, update patient records and handle patient requests.
- Utilized Jira ticketing system to track customer requests and prioritize urgent needs.
Studio Manager
Shutterfly
03.2021 - 10.2021
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Accomplished department objectives by planning and executing multiple events and projects
- Led staff through training exercises, and daily routines
- Developed and implemented strategies to increase studio visibility and reach more clients. Raising studio volume and revenue by over 30% post-pandemic
Research Assistant
Synergy Systems LLC
06.2019 - 01.2021
- Recorded and analyzed data using Excel, DaDisp and PowerBI software programs
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
- Performed statistical, qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced laboratory environment.
Collector
All Medical Personnel
03.2019 - 08.2019
- Position working directly with rehabilitation patients administering urine analysis collections. Analyzed specimens and sent them to the lab.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Completed in-house testing procedures for quick results.
Account Services Rep
SE2/Security Benefit
06.2018 - 07.2019
- Answering inbound calls in regards to annuity and life insurance products
- Daily use with multiple software programs such as SharePoint, OnBase, and Life Cad
- Negotiated contracts and terms of sale with potential customers.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Research Specialist
Kansas Medicaid
11.2017 - 07.2018
- Surpassed expectations by being promoted twice in one month
- Handled escalated requests and client grievances related to Medicare
- Adapted work process and methods based on findings and literature review with limited supervision.
Private Nanny
Topeka
08.2015 - 02.2017
- Nanny for two young children
- Earned CPR and BLS Certifications to effectively complete role
- House management including appointment setting, receiving calls, organized the household including daily chores and deep cleans
- Planned and executed events such as birthday parties, recitals, and various outings
- Created and played educational games based on children's development research.
Cashier and Pharmacy Representative
Walmart
05.2014 - 03.2016
- Learned valuable customer service skills such as cash handling, and how to effectively answer customer queries
- Earned Sam Award - Walmart's Customer Service Award for exemplary customer service (nominated by a customer).
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Microsoft Certified Professional - Excel
Microsoft Certified Professional - PowerBI
BS - Remote — Health Information Management
Western Governors University
12.2023
Skills
- Application Installation
- Software Release and Rollout
- Helpdesk Operations
- IT Ticket Documentation
- First Aid/CPR
- MS Office - including Excel
- EMR/EHR
- SQL/NSQL
- Photoshop and InDesign
Certification
BLS/CPR First AidMicrosoft Certified Professional - Power BIMicrosoft Certified Professional - Excel IBM - RDBMS IBM - SQL and NoSQL BasicsLANGUAGESEnglish
Additional Information
- AWARDS, Sam Award - Customer Service Award (2016)
Published Author
- I have successfully self-published three works including a journal dedicated to self-affirmation, an adult coloring book and a children's coloring book.
Timeline
Central Support Specialist
Carbon Health Technologies
10.2021 - Current
Studio Manager
Shutterfly
03.2021 - 10.2021
Research Assistant
Synergy Systems LLC
06.2019 - 01.2021
Collector
All Medical Personnel
03.2019 - 08.2019
Account Services Rep
SE2/Security Benefit
06.2018 - 07.2019
Research Specialist
Kansas Medicaid
11.2017 - 07.2018
Private Nanny
Topeka
08.2015 - 02.2017
Cashier and Pharmacy Representative
Walmart
05.2014 - 03.2016
Microsoft Certified Professional - Excel
Microsoft Certified Professional - PowerBI
BS - Remote — Health Information Management
Western Governors University
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